Dear Staff , I bought Fifa 16 from the Xbox live store, they were offering on months of free ...

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Dear Staff , I bought Fifa 16 from the Xbox live store, they were offering on months of free ea access code, but I never received it, please help.

The customer agent mark told me by chat to create a post so you can send me the code, he already confim the account.

Chat History:

Customer Support. My name is Mark. Please give me a moment to review your question.

Jose: at 17:27:57

Thanks mark

Mark: at 17:29:25

Hi there, Jose!

Mark: at 17:29:28

How is your day?

Jose: at 17:28:20

All good, how is yours ?

Mark: at 17:30:07

Very well. Thanks! I can see here that you have an issue with a missing EA access on a game you just bought, yes?

Jose: at 17:28:55

Thats correct

Mark: at 17:30:30

When did you buy the game?

Jose: at 17:29:49

Hello Jose Valdivieso, We're sending you this message to confirm that you have purchased the following items from Microsoft: Purchase Date Wednesday, September 16, 2015 Total before Tax: $53.99 Tax: $0.00 ----- Total for this order: $53.99 Item(s) FIFA
16 Pre-Order Price: $53.99 Quantity: 1

Mark: at 17:33:08

One moment please.

Jose: at 17:31:59

Thanks mark

Mark: at 17:36:30

Thanks for waiting, Jose! We got it however let me set your expectation first.

Mark: at 17:37:27

So the free 1 month EA access should be located on your xbox message center 7-10 business from the date you bought order it.

Mark: at 17:37:43

however, there are some cases that it is not reflecting there but that is not a problem at all, Sir.

Jose: at 17:36:51

Thanks for the good info, can yo please send it tome to my xbox message center ? I dont find in my messages

Mark: at 17:38:20

Because we do have a dedicated support which is our Promotions Team that can be reach in forums so they can provide you the missing items on your order and that is what I will let you do so this can now be sorted out. : )

Mark: at 17:39:04

Our promotions team will be the one who will send you the code but they will need to validate the order first that is why I need to connect you to them but this is just an easy process so no worries!

Mark: at 17:39:18

Do you want me to give you the link now so everything will be all good now?

Jose: at 17:38:11

Ok please let me know the process

Mark: at 17:39:51

Oh sure! Let me get the link.

Mark: at 17:42:06

Thanks for waiting, Sir.

Mark: at 17:42:21

Here is the link.

Mark: at 17:42:24

Uh oh... that shouldn't have happened.

Mark: at 17:42:45

Make sure you are signed in on the account who pre ordered the game so there will be an option to create new post on the right side.

Mark: at 17:43:12

then please add a new one and tell them you are missing the 1 month ea access and they will validate your account then provide you the code thru e-mail or message center.

Mark: at 17:43:47

Heads up it may take a little while for them to respond since cases are worked in order received but rest assured that the case will be resolved ASAP. : )

:)

 

EA Access Free Month Trial

Hi, I pre purchased Fifa 16 on the Xbox store and received a code for a free month trial on EA Access via a message over Xbox live. When I look in my messages now the code/conversation has disappeared? Anyway to retrieve it? Thanks.

 

EA Access Promo Code Missing

I pre-ordered FIFA 16 digitally through the Xbox One store in early August and then was sent a Xbox message with a code to redeem a free month of EA Access a few days later, but I went to redeem the code this morning and the message deleted itself. Can
I please have the same code or new one for a free month of EA Access before the FIFA 16 early play begins? Thanks!

 

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Enjoy!