Dead cells on PC Gamepass crashes and is unplayable

Hi

So I have Dead Cells installed on the XBox launcher and if I whether I launch the game from there or from the Desktop, I allways get this "Null access" error, when I try to start my first save slot. When I start my second save slot it works for some reason, but then I would loose my progress.

This is the Error (for some reason it is impossible to insert an image)

Null access

Called from tool.SpeedrunData.saveBestRunTime (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/tool/SpeedrunData.hx line 44)

Called from tool.SpeedrunData.newGame (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/tool/SpeedrunData.hx line 22)

Called from User.endMainGame (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/User.hx line 569)

Called from tool.$Save.tryLoad (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/tool/Save.hx line 185)

Called from pr.TitleScreen.playMenu (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/pr/TitleScreen.hx line 422)

Called from pr.TitleScreen.~mainMenu.0 (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/pr/TitleScreen.hx line 345)

Called from pr.TitleScreen.~addMenu.0 (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/pr/TitleScreen.hx line 687)

Called from h2d.Interactive.handleEvent (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/h2d/Interactive.hx line 163)

Called from h2d.Scene.handleEvent (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/h2d/Scene.hx line 312)

Called from hxd.SceneEvents.emitEvent (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/hxd/SceneEvents.hx line 128)

Called from hxd.SceneEvents.checkEvents (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/hxd/SceneEvents.hx line 279)

Called from hxd.App.mainLoop (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/hxd/App.hx line 159)

Called from Boot.mainLoop (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\src/Boot.hx line 735)

Called from hxd.$System.mainLoop (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/hxd/System.hl.hx line 70)

Called from hxd.$System.runMainLoop (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.haxelib\heaps/git-haxe4,0,2/hxd/System.hl.hx line 127)

Called from module @0x37FFC00

Called from haxe.$Timer.~delay.0 (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.tools\haxe\std/haxe/Timer.hx line 143)

Called from haxe.$Timer.~__constructor__.0 (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.tools\haxe\std/haxe/Timer.hx line 76)

Called from haxe.$MainLoop.tick (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.tools\haxe\std/haxe/MainLoop.hx line 174)

Called from haxe.$EntryPoint.processEvents (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.tools\haxe\std/haxe/EntryPoint.hx line 99)

Called from haxe.$EntryPoint.run (D:\Gitlab-Runner\builds\HQ33PpjF\0\motion-twin\deadcells\client\.tools\haxe\std/haxe/EntryPoint.hx line 125)

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello,

When I go to play game (in the game menu) a window pops up with everything I pasted above.

Also, I am using my own personal computer. I do not use GitLab Runner as far as I know, I've never heard of it before.

Other Xbox app games and other games from Steam or Battlenet work just fine.

BTW, I do not have a D drive (error messages above reference D drive)

thanks

Hello SLo9OS,

Thank you for the details you have shared.

1. If you are not familiar with the error message that is referencing to D:\Gitlab-Runner, may we know if you are the only user of this personal computer?
   
2. Is the game Dead cells installed from Xbox app or Microsoft Store or Steam or the game website?
   
3. Can we ask if there is an error message you get when you launch games installed from Xbox app?
   
4. Can you please attach a screenshot of the issue with the logs you have copied and paste? We need to see the whole picture of the issue. Please conceal your personal information like full name, gamertag, email address.
   
5. Do you have a hard drive that you connect to this PC?
   

Lastly, we recommend you perform the troubleshooting from this link and if the issue is related to Xbox app, this should help you fix it. Otherwise, you will need to check if you have downloaded the game from other source like the browser.

Link: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward for your update.

Regards,

Hi Steven, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is a known issue, it happens when we install the game DLC.

Have you tried this method posted by Remote-Warthog-8116 on the game Reddit page*?

https://www.reddit.com/r/deadcells/comments/13u9hrz/error_pls_help/

Please, start a new game, then quit, and load your main saved game.

I had this same issue back when I played it and was able to fix by doing this method.

This seems to be triggered by the isntallation of the DLC, as you can see on this other Reddit post* by TerminaterKING:

https://www.reddit.com/r/deadcells/comments/1528ftt/null_access_error_code_on_pc_game_pass/

The same method was used to fix it.

I hope this helps.

-----
*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.