Dead by Daylight stuck at "loading profile"

lord of da sith · Oct 30, 2019

When I try to boot up Dead by Daylight, it's all good until I get to the "loading profile" portion of the game. This happens when the game is checking all of it's assets and whatnot. It's happening on both my Xbox and my fiance Xbox in the same household.
I asked some of my buddies if they are having the issue and they are not. I tried to uninstall the game on both consoles and reinstall but that didn't work. I have gigabyte internet and my speeds are great. I even tried to reboot router and modem and nothing
seemed to fix this.

:)

lord of da sith

I have tried these steps and it didn't work. When I test connection it says "all is good"

XBF Leo G

Hello lord of da sith,

Thank you for posting on the Xbox forums. We understand that Dead By Daylight is getting stuck on the loading screen of the game. We recommend

power cycling the console by holding down the power button on the console for ten seconds. If this does not resolve the issue, we suggest

removing your profile from the console and downloading it back. Does your console provide you with an error message when you test the multiplayer connection in

the network settings? Be sure to let us know the results!

lord of da sith

I have tried all of the suggestions (except removing the profile from console). And none of them worked. When I tested multiplayer connection it said "it's all good". I even tried signing into her gamertag on my Xbox and that didn't work.

lord of da sith

Thank you, I will try this tonight. I just find it weird that it started happening on both consoles in my household at the same time!

XBF Steven R

Hey there lord of da sith,

Thanks for reaching out to the Forums for advice on how to hopefully get your game to complete it's launch and let you play unhindered. I can totally understand how this could be pretty concerning. Seeing as uninstallation of the game did not resolve this,
I suggest a soft reset of the console to hopefully smooth out any old data that could be causing this strange behavior. It's a factory reset that cleans out your console, reinstalls the current version of the dashboard,
doesn't uninstall any of your games/apps and in general is a great troubleshooting step for most problems.

Once you have made sure that your network is set up appropriately (with an open NAT type) and that you have all the sign-in information for any important gamertags you have on your console, try the steps outlined in our How
to reset your console to factory defaults on Xbox One and select the option denoted in reset and keep my games & apps.

Hope this information was helpful, let us know if that helped.

Much thanks!

Dead by Daylight stuck at "loading profile"