Deactivated code with service request number [Mod Removed]

My mom recently bought a 3 month code for me, I tried to enter it and it keeps telling me it is not valid. She contacted the store and they told me everything was activated correctly on their side. They told me to contact you guys.

:)

 

Service Request Number: [Mod Removed]

Durning the 3 hour long chat with Support, I was given a link to post here and was told that the Enforcement Team would private message me ASAP and were best to be able to fulfill the promise that I would be given a download voucher Ryse and 2 months of
Live Gold.

This seems like a joke!

Will someone please look at the notes and see about helping?

 

Service Request Number: [Mod Removed]

Overview of issue:

When creating a ticket to replace the first Xbox One console, I was told that they are providing a game download to compensate somewhat for the hassle.

There was some issue with my Live Account, in that support could not pull up all my info and provide... It was claimed that this error was preventing them from providing the game voucher.

Ticket was created to fix the disconnect with my Live Account (i.e. I can sign in but Support sees my gamertag and email as not associated together).

Replacement console is received but had a broken disc drive.

Was promised 2 months of Live Gold, as compensation for this hassle... but there was still and issue with my account that needed to be fixed.

Ticket was created because I was going to return the original xbox to Amazon and the refurbished (broken) console back to Microsoft, where they both came from... wanted to make sure there was no issue with my credit card when you receive the replacement
console back (and not my original one, purchased through Amazon)

Received email that the tickets were closed, but no resolution was provided for the game voucher or account issue.

Was on chat for 3 hours trying to see if my account was fixed and to get the game download and 2 months of Gold.

Marshia asked that I create this post.

 

If you call customer support hopefully they will be able to track the code and hopefully tell you what's wrong with it. But Have you tried redeeming the code on both the xbox and the website ? some times is easier to input the code on the website. Also
make sure there is no outstanding ballances on your account, like for example if you have ever paid of xbox live with a credit card and maybe forgotten to cancel it.

 

If the code is coming up as not valid there are two reasons for this.

1. Your gamertag is not set to the same country that the code was purchased in. Gold codes are region locked and can only be used if the gamertag matches the country.

2. The store did not properly activate the card. Calling the store is not a good way to check this. You must bring the code back to them to have them scan it again.