Days have gone bye and still cannnot login to microsoft mahjong to play game.

There is an App for Microsoft Mahjong on my laptop, running Windows 8. Every time I open the app is get this message:

There was a problem downloading game data for Microsoft Mahjong. Please check the Microsoft Mahjong FAQ at and refer to error code 404019.

The game still seems to be playing fine..

Thanks for your effort so far.

For two days I have the same problem. No problem with Solitaire Collection, Mahjong or Jigsaw, but cannot login with Sudoku. Uninstalling and new installations also do not work.

Hi Monsieur,

Sadly, Microsoft support isn't much help. I still have the problem with the four Microsoft games:

Taptiles, Wordament, Microsoft Solitaire, and Microsoft Mahjong. I've resigned myself to the fact in order to play these 4 games, I'll have to uninstall and reinstall them every day. It really is sad when they put out a product and a person can't get
the satisfaction they deserve. Really sad!

Problem is gone. For me, anyway. I never changed any settings. Played Mahjong yesterday evening, no problem. This morning, couldn't play at all. Tried it on my desktop, tablet and laptop to no avail. But, as I said, it is working again 8 hours later.

I still think it is an authentication problem on the Microsoft/Xbox servers.

Purchased a premium for ad-free play of microsoft mahjong but still seeing ads