Day 11, no Alan Wake or PC codes

I pre-ordered Quantum break on 4/4 around 11pm EST using the preorder link on Xbox.com and recieved my purchase confirmation. I've waited the 7-10 days as advised on the forums also and haven't recieved my QB for windows store codes or codes for Alan Wake.
Is there a next step I can do?

:)

 

Quantum Break PC code and Alan Wake codes not yet received

It's 11 business days since release and i haven't received my alan wake and QB pc codes yet.

 

pre-sales quantum break - no codes

I bought game 04.04.2016 day and did not get the alan wake and no code to PC to date, already passing 10 days of purchase.

comprei jogo dia 04/04/2016 e não recebi o alan wake e nem codigo para pc até hoje, ja passando 10 dias da compra.

 

I sense a pattern, like many i was also asked by support to wait 10 days then come to this thread where someone would "manually create" my codes.

Still nothing here, I was advised last night that there was a issue with the code delivery system being backlogged and codes will turn up eventually.. Not to helpful.

 

Still no code...The one time I decided to trust Microsoft's xbox app...I get *** over....great customer service Microsoft...

 

Hey everyone,

We're investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

Thank you for your patience!