Dashboard to home screen while in game

I've been having a similar problem the last few days. While playing a game I might go to the Home screen using the Home button on the controller. The system goes to the Home screen and freezes. I cannot select the game or move around the dashboard, but I
can hold the Home button and it goes to the "Console Off/Controller Off" screen, and then freezes on that screen. Hard resets will reset the dashboard, but it doesn't stop it from happening again. Once while playing a game, the game music continued playing,
but the Home screen was still frozen. This is irritating and I'm sick of tolerating it.

While playing a game I might go to the Home screen using the Home button on the controller. The system goes to the Home screen and freezes. I cannot select the game or move around the dashboard, but I can hold
the Home button and it goes to the "Console Off/Controller Off" screen, and then freezes on that screen. Hard resets will reset the dashboard, but it doesn't stop it from happening again. Once while playing a game, the game music continued playing, but the
game was still frozen. This is starting to get frustrating

Try shutting down and restarting

I find the Xbox One home screen a bit more simple. Compared to the Xbox 360 dashboard, it feels similar. While they are different the tiles are obviously feel familiar.

While the GwG tile is right at your home screen I have to agree with the OP. There should be a GwG/DwG area in the store

You should see a claim your gift notification either on the home screen, or game pass tab. I would check every where on the dashboard, becuase I found mine in one of the little square notifications on the top of the dashboard home screen.

When i try to start the game it gets stuck at the home screen then kicks back out to xbox dashboard