Dashboard keeps scrolling to the bottom

Hey there, ZacharyRobinson-Stith

Welcome to the Microsoft Community.

Never in my 28 years of being alive has a bug so simple, has persisted for so long, i see forums of users solving themselves with a big **** you to Microsoft as you "supporters" really have nothing to say when it comes to actual help.

I understand you are frustrated about the scroll problem, folk on the community, in support chats do try and help others with the problems they are facing. In terms of it being fixed, this depends on if the developers at Xbox/Microsoft have gotten feedback regarding this. The best thing to do would be to go to start > feedback > submit feedback

This way, the team who monitor the feedback system based in Windows can look into this. They will be able to work with teams at Xbox if needed to resolve this.

Sometimes bugs that appear "simple" are not simple to resolve. There can be many factors in a bug. This could be, but is never limited to:

• The PC that the user is using (Hardware, software which may be interfering with the computer/device etc, is Windows up to date, etc...),
  
• The controller the person is using (is the controller compatible, right drivers installed for the controller, etc...),
  
• Do they know the root cause of the bug
  

So while it may be simple to fix, it could take more time and resources.

Then there is the other question on whether it is a small group of users experiencing the problem, or if it is a large % of users. If it is a small % of users, then it could be something on their PCs that is causing the issue.

Lastly, when posting on the community (or submitting abuse reports), please follow the Code of Conduct & Terms of Use. Please don't start being abusive or start shouting. Not only will it cause issues such as your content being editied or worse, suspended from this commuity. People may be discouraged from participating in your discussions/threads as they may feel it is just going to end in a flame war. We aim to have a calm, positive atmosphere in the community, just like it is on Xbox.

Thanks,

Nathan

Split from
this thread.

Just tried that. Made no difference. Xbox dashboard is unusable.

Just scrolls straight to the bottom as soon as i touch the joystick. Same with multiple controllers.

Hi there,

Have you tried using a different controller?. It sounds like something on that controller is very sensitive.

From the dashboard or Xbox Home, scroll as far as you can to the right to the "Settings" tab. You should see a green box on the bottom row (2nd from left) that says "Privacy" with a lock symbol on it - go there.

its for your security. to keep you SAFE. you can always scroll to the bottom of the page and submit some feedback to the corporate office.

You have the new updated Xbox Dashboard. Those sections should be at the bottom left now. You scroll down to see the other tabs. You can add other tabs and re-order them as well.