Dashboard constantly scrolling to the right

Whenever i turn on my Xbox the dashboard instantly scrolls the right, whenever i try to move it back to the Home menu it jumps straight back to the right. The controller seems to work fine whenever it is in the menu at the far right, which is currently the
Halo 5: Guardians menu.

I have tried the hard reset of the console and turning off the controller but this does not seem to have done anything.

Any suggestions on how to fix this?

Cheers

:)

 

XBOX One Dashboard Auto-Scrolling to Right

Hey there, everyone subscribed

Just a side note. I am going to lock this thread as it is old and the OP has probably moved on. If you have any further questions, or would like support regarding Xbox, Windows, Office or any other Microsoft Home User Product. Please feel free to

Ask a Question.

I will also mark the best answer, that seems to have helped most people who have subscribed to this thread.

Thank you,

Regards,

 

XBOX One Dashboard Auto-Scrolling to Right

I figure it out, I just moved and I packed my controller in a box, the triggers felt normal but I noticed a weird space that made it look different from the other trigger I pulled it up and heard a click and boom controller working again

 

Hi buddy,

Sounds like your RB button is stuck on the controller.

Try turning on the Xbox without the controller and see if it does it without the controller turned on, then turn on your controller to see if it then goes right.

Also try clicking both the LB and RB to see if they both make the same "click", and feel the same, if the RB feels a little spongier and doesn't make the same definitive click, you'll probably need to get a replacement controller. If your console is still
in warranty then you can request a replacement at
http://myservice.xbox.com

Hope this helps!

 

Thanks for the reply.

I turned on the console without having the controller connected and it didnt move from the home screen, when i turned on the controller i waited a minute before pressing a button and again it stayed still. The second i touched any button it instantly started
scrolling right.

RB doesnt give off the same "click" as LB so it may be due to that.

 

I had the same problem. As suggested, my RB did not give the same click.

I was able to fix by removing the battery cover and battery. From there, a small gap is accessible between the bottom of the RB and the rest of the controller. I used my fingernail to move the RB slightly up and popped into place. Now, it makes the same
click and works as expected.

 

Hey Tablejumper

this thread was made quite a while ago in October and i assume the OP who has made this thread got the answer they wanted if you have any issues make a new thread and i would be glad to assist you thanks.

 

This thread was still very helpful for me as I just got my xbox one today and it kept jumping to the right as well. I followed TableJumper's advice and worked like a charm.

 

Hey Jaisquared20 -

Glad the thread was helpful! Enjoy your Xbox One console.

If you experience any further issues requiring support, please be sure to post up a new thread detailing the issue in order to allow the community to best assist.