Dark Souls digital code

comprei o dark souls 3 em mídia digital pela própria live e ainda não recebi o código para o Dark Souls TM

[Translation]

I bought the dark souls 3 in digital media by the live and still have not received the code for Dark Souls TM

I pre ordered dark souls 3 over 2 weeks ago from the xbox store digitally and I have still not received my digital code for dark souls 1.

I pre ordered dark souls 3 on February 17th. I am aware that pre ordering this game digitally came with a code for the dark souls backwards compatible game. It has been thirteen days and still no code.

I bought the original disk of Dark Souls III, and they gave me a free 25 digit code for dark souls 1. When I try to redeem the code it says something went wrong please try again later, thanks microsoft.

According to the store page, the preorder bonus is available to play immediately on Xbox 360 and will be playable on Xbox One when it goes live at a later date.

"You can also digitally pre-order DARK SOULS III from the Xbox Store and receive a free digital copy of DARK SOULS as well. The code for DARK SOULS will be delivered to their Xbox message center in 7-10 days with DARK SOULS ready to play on Xbox
360 immediately and on Xbox One when the title becomes available via backward compatibility in the future. "

http://www.xbox.com/en-US/games/dark-souls-3