dark souls 3 promotional code issue (dark souls 1)

hey i havent gotten my dark souls 1 code yet after pre-ordering dark souls 3 the delux edition and i was told to post on here for help... and my post was deleted by an admin -_- i just want help getting my code my GT is GuyWhoGames2498 please help me its
been like 4-6 weeks since i ordered the game :/

:)

 

Dark Souls 3 Pre-Order Bonus

Pre-ordered Dark Souls 3. Still haven't received the promotional code for Dark Souls 1 and would really like to play it please. I came here for the code so hopefully it'll get resolved.

 

Dark souls 1 Redemption code

• Promotion name: “Free Dark Souls 1 code with digital purchase of Dark Souls 3”
  
• Date of purchase: “24 March 2016”
• Issue:
  • “I have not received my Dark Souls 1 code after 10 calendar days.”

 

I preordered dark souls 3 on february 19th and still have not recieved my code for dark souls 1 on xbox one

 

Hey there, GuyWhoGames2498 and Rogue GoOoN

Our teams are aware of some trouble with folks receiving their codes. We've passed your information along to the proper teams. They will investigate your Dark Souls eligibility and you will receive an Xbox Live message with further details.

Thank you for posting!