Dark arts cosmetic pack in Hogwarts legacy not available

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please check first if you have a completed transaction for the Dark Arts Cosmetic pack from your account's order history on this link, https://account.microsoft.com/billing/orders.

If it is a completed transaction there, you can equip it in-game by going to the Gear section in the menu. The cosmetic pack isn’t actual gear per se but a cosmetic overlay. You can access it by pressing the X button while hovering over the garment to change the appearance of your equipment. Find and select the Dark Arts option in each category.

The Hogwarts Legacy Digital Deluxe Edition Includes: -Thestral Mount -Dark Arts Battle Arena -Dark Arts Cosmetic Set -Dark Arts Garrison Hat -Xbox One and Xbox Series X|S Digital Versions Consumers who purchase the Digital Deluxe Edition will receive access to the Xbox One version on April 4th, 2023.

Hello ThaGingaNinja86, sorry you're confused about the game content.

The Deluxe edition includes both the Xbox One and Series X/S versions so you'll be able to freely install it to your Xbox One when it releases in April.

From the details page:

"The Hogwarts Legacy Digital Deluxe Edition Includes: -Thestral Mount -Dark Arts Battle Arena -Dark Arts Cosmetic Set -Dark Arts Garrison Hat -Xbox One and Xbox Series X|S Digital Versions".

Hi levgenii.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Usually, there are no specific procedures for installing an add-on. If I can suggest a test to try, it would be to uninstall and reinstall the game and see if it works. Otherwise, you can request a refund.

There are 2 conditions specified on the support page regarding the refund.
1) Requests are made within 14 days of the purchase date
2) Requests are for games in which you haven’t accumulated a significant amount of play time

In the following link, you will find all the instructions, and you can request a refund.
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Kind regards
Renato

if I recall correctly it's an entitlement, that's automatically on your account without download. You cannot access the items from it until about halfway through the game, so that may be your problem