Dario

Hey there MiddleCanvas,

Sorry to hear you are running into these problems with your Microsoft Account.

Go ahead and take a look at the following link for information on how to recover your Microsoft account.

Find your Microsoft account email address

If you are still unable to recover the account email then go ahead and
Contact Xbox Support for further assistance with this issue.

I hope this helps.

Olá Dario Moraes, tudo bem?

O que você está tendo problemas para instalar?

[Translation - Hello Dario Moraes, all right?

What are you having trouble installing?]

Hi there Dario, is there a possibility that the 4k setting is off in your Xbox settings? There's a good chance that it's just not on.

It could also be your TV. Is your TV compatible with 4k resolution?

Hi Dario,

You need to have a compatible 4k monitor/TV in order for this resolution to work.

Check your HDMI cable, and check your settings that 4k is turned on and set for xbox.

Olá Dario,

Você já tentou realizar um
ciclo completo de reinicialização no console? Se ainda assim não funcionar, tente redefinir o console para as

configurações de fábrica.

[Translation - Hello Dario,

Have you tried to perform a full reboot cycle on the console? If it still doesn't work, try resetting the console to factory settings.]