Daniel

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Daniel, this error code, based on the report on the roblox website, is due to a misconfigured network or misconfigured account.

As you use the account normally on the tablet, then I believe it is a network error only

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

I remain at your disposal if you have any further questions.

Hello DANIELKrenn2,

I'm sorry to hear you are having problems updating.

Can you tell me what exactly you are trying to update? (Xbox One, Xbox One S, Xbox One X, Xbox Series X|S, PC app?)

Try power cycling your console:

1. Press and hold the Xbox button on the front of the console for approximately 10 seconds.
   
2. After the console has shut down, unplug the power cord and wait 30 seconds.
   
3. Plug the console back in and turn it on by pressing the Xbox button.
   
4. After the console restarts, try installing the system update again.
   
5. If the update still doesn’t work, go to:Perform an offline system update
   

If that doesn't help, you can try following the steps on the troubleshooting page Troubleshoot system updates on Xbox | Xbox Support

You may also want to call and check with your Internet Service Provider (ISP) to make sure there is not a blockage preventing you from performing the necessary update.

Regards,

Hayabusa

Daniel Maher

MrPointyHead Daniel Maher

"...We can't specify which individual consoles will receive the update first. We share our customers' excitement for the new dash...

21 minutes ago

Daniel Maher

MrPointyHead Daniel Maher

"...The first customers will begin to receive the update. Because customers in this first phase are not selected based on geography...

I am not deleting my saved game data in the hope that it will fix it. That's not an acceptable solution. Your conversation sounds like the ones I have had. Here is the most recent:

info: at 21:21:18 “Please wait for an agent to respond.

You are currently '2' in the queue.”

info: at 21:23:18 All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.

info: at 21:23:44 Privacy Statement You are now chatting with 'Angelie'.

Angelie: at 21:23:47 Hello, thank you for contacting Xbox Customer Support. My name is Angelie. Please give me a moment to review your question.

Angelie: at 21:23:52 Hi there, Daniel .Nice meeting you! How are you doing today?

Angelie: at 21:23:52 By the way thank you for patiently waiting on queue.

Daniel: at 21:24:19 Honestly, not too good. I am fed up and ready for some real answers.

Angelie: at 21:25:00 Yes, I totally understand, Daniel.

Daniel: at 21:25:19 So is there a fix? What's the deal? I am tired of this happening.

Angelie: at 21:25:34 Do not worry, you have me here now. I'll do my very best to help you on this matter.

Angelie: at 21:26:01 This is still an on going issue with the developer, Daniel and we are currently working on it.

Daniel: at 21:26:14 Which developer?

Daniel: at 21:26:30 All of them? Because this is affecting MULTIPLE games!

Angelie: at 21:26:47 You don't have to follow up this thing every now and then, let us be the one to take care of it.

Angelie: at 21:27:01 Yes for multiple game developers, Daniel.

Daniel: at 21:27:07 Are you kidding? I apparently do. You all still haven't fixed this issue.

Angelie: at 21:27:15 I'll just be needing some information here, Daniel.

Daniel: at 21:27:22 It's very frustrating.

Daniel: at 21:27:37 What's the information needed?

Angelie: at 21:28:13 I totally understand how frustrating this can be, Daniel but I hope you understand.

Angelie: at 21:28:34 No worries, the achievements you got will still be in your account, Daniel. Angelie: at 21:28:44 We are just working on it.

Daniel: at 21:28:52 I did. When I was told it would be fixed in 24 hours. Now I feel like I am being put off for issues with a service that I pay for on a console that I overpaid for.

Angelie: at 21:29:44 My apologies, Daniel.

Daniel: at 21:29:38 Well, I am about to start working on trading my XB1 in for a PS4. Something tells me that I will get that done before there is a solution from MS.

Angelie: at 21:30:05 I'm sorry for the inconvenience this has caused you, Daniel.

Daniel: at 21:30:15 Let me ask. Are you, or anyone there going to help with this problem?

Angelie: at 21:31:18 We are more than willing to help you on this matter, Daniel but as of the moment, we are currently working on it.

Angelie: at 21:32:02 Can I have your gamer tag please?

Angelie: at 21:32:14 Game played:

Daniel: at 21:32:09 .

Angelie: at 21:32:22 Specific Achievement not unlocked

Angelie: at 21:32:37 Timestamp of when the achievement was expected to be unlocked:

Daniel: at 21:33:03 This stupid system messed up on three games now. Ryse was the one tonight Saving Private Marius was the achievement and like 30 minutes ago or so.

Daniel: at 21:33:18 I sat there in disbelief that it's doing this again.

Daniel: at 21:33:46 I've been cheated out of achievements in Guacamelee and Killer Instinct before. Angelie: at 21:34:14 Do not worry, Daniel. I'm making a report now on your issue and the best thing is I already tagged this is issue as priority/urgent.

Angelie: at 21:34:32 No, you will still have the achievements you've gained, Daniel.

Daniel: at 21:34:26 I've heard that and nothing happened with the other achievements.

Daniel: at 21:34:38 I'll believe it when it happens.

Angelie: at 21:34:48 It will reflect on your profile.

Daniel: at 21:35:09 I am sorry but I don't believe you. Why should I? I haven't seen the old ones and now this is happening again.

Daniel: at 21:35:32 If it doesn't happen soon, I will no longer be a customer. I am seriously fed up.

Angelie: at 21:35:48 Yes, I feel you, Daniel. But believe me. I'm doing everything I can here in my end. And I will make sure you will get your achievements. And if not, we'll have you raccount investigated.

Daniel: at 21:35:46 This is just stupid.

Daniel: at 21:36:10 Investigated how?

Angelie: at 21:36:36 I really do apologize, Daniel. But just so you know, you are not the only one who is experiencing the issue, Daniel.

Angelie: at 21:37:16 Our highest level of support will investigate your account and they are the only ones who know about it, Daniel.

Angelie: at 21:37:45 I have your information right here and we don't want you to experience this in the future.

Daniel: at 21:37:38 Well, I can't speak for them but I hope they are as upset as me and I hope that if there isn't a solution soon I also hope that they do not support Microsoft gaming as well.

Angelie: at 21:38:46 I totally understand how are you feeling now.

Daniel: at 21:38:45 Well, now I am going to turn off my XB1 and not play it anymore because I don't want to have anymore glitched achievements. It's not worth it to play. I have a 600 dollar brick next to my tv. It's just assinine.

Angelie: at 21:39:27 Please don't get discourage, Daniel. It's not the end of the world.

Daniel: at 21:39:26 Like I told the other rep last week. I will not be renewing gold. I am

Daniel: at 21:39:42 It's important to me. Please do not minimize it.

Angelie: at 21:40:35 I know how important this is to you, Daniel that's why I'm doing my best to get this resolved, Daniel.

Angelie: at 21:40:51 I'll keep an eye of this issue, Daniel.

Angelie: at 21:41:18 I will personally bring up your issue to our manager.

Daniel: at 21:41:55 Tell them that I am canceling the autorenewal for gold at the moment.

Angelie: at 21:42:10 I'm not a gamer but my brother is, so I don't want you to experience this anymore.

Angelie: at 21:42:31 Yes, I will, Daniel. And how frustrated you are.

Angelie: at 21:43:02 This is not the experience we want you to have, Daniel.

Daniel: at 21:44:32 Done. I have been a member of gold for four years and I hate to do it but I cannot and will not support shoddy systems.

Angelie: at 21:45:16 Thank you for being so patient, Daniel.

Angelie: at 21:45:52 If your decision is final, Daniel. We highly respect it.

Angelie: at 21:46:07 But I'll still do my best to get this resolved.

Angelie: at 21:46:22 I'm almost done, Daniel.

Angelie: at 21:46:35 I will personally call you back with the updates.

Angelie: at 21:46:44 Can I have your number please?

Daniel: at 21:46:50 Well, my patience is turning into acceptance that I will no longer be an Xbox gamer. Please fix this issue immediately. I do not want to trade my system but I cannot support the platform if this is not corrected sooner rather than later.

Daniel: at 21:46:52 Yes

Daniel: at 21:46:58 -------------.

Angelie: at 21:47:15 Thank you so much, Daniel.

Angelie: at 21:48:05 Will do call you back if I have the solution already. Thanks for the patience and kindness, Daniel.

Angelie: at 21:48:20 Would there be anything else I can answer you with aside from this?

Angelie: at 21:48:29 I have noted your phone number here.

Daniel: at 21:48:31 The other achievements were in Killer instinct: Survival Jago, General Apprentice, White Belt, and Jago Novice

Angelie: at 21:48:54 Thanks for the information.

Daniel: at 21:49:06 And in Guacamelee: Licking his WOunds and No Encore!

Angelie: at 21:49:31 I'll take note of this.

Daniel: at 21:49:32 And of course now Ryse: Saving Private Marius.

Daniel: at 21:49:44 If this is fixed, I will stay a member.

Angelie: at 21:50:03 I assume you're a very good member!

Angelie: at 21:50:11 Very good player!

Daniel: at 21:50:20 I do not want to cancel and enjoy gaming but I want the system to work is all. Angelie: at 21:50:37 Don't worry, rest assured, Daniel. This will get fixed the soonest time possible. Angelie: at 21:51:07 I totally understand, Daniel and
I personally don't want you to quit as a member of Xbox Family!

Daniel: at 21:51:14 On the early achievements I have been waiting nearly a week so I am losing hope. Daniel: at 21:51:20 Well, thank you.

Angelie: at 21:51:37 You're most welcome,

Daniel. Angelie: at 21:52:15 I understand that this is an inconvenience. My brother plays the Xbox one too and he's not getting the achievements himself. Don't worry. Once the fix is ready, the update will run through all the progress data of your account
and will activate all the achievement due for your account right away. But we will ask for your patience about this for now. All we can assure you is that this will be fixed.

Daniel: at 21:52:33 Is there a timetable on this?

Daniel: at 21:53:05 Right now all I have been told is just to wait and that is not really that satisfactory of an answer.

Angelie: at 21:53:47 Our System Engineers and IT guys are currently working hand in hand to fix this, Daniel so it won't take that long, I'm sure.

Daniel: at 21:54:00 A week? A month? Any hint of how long?

Angelie: at 21:54:32 It won't take a week, Daniel. I can assure you that.

Angelie: at 21:55:13 Please check your phone from time to time, Daniel.

Angelie: at 21:55:35 Would there be anything else I can assist you with aside from this, Daniel? Daniel: at 21:56:04 No this is the only problem I am having right now.

Angelie: at 21:56:29 Alright. Thank you again, Daniel.

Angelie: at 21:56:30 If that was everything, I'd like to thank you again for contacting Xbox Chat Support. info: at 21:56:33 Chat session has been ended by the agent.

system: at 21:57:20 Chat already ended

system: at 21:59:27 Chat already ended

Nice BF4 interview:

www.gamespot.com/.../battlefield-4-interview-with-daniel-matros-6414745