Dance Central won't work. Help!!!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work we may need to uninstall and reinstall the game.

that didn't work....but thanks for helping

Does anyone have a solution? 2hat files do I have to erase to get this working??even brand new user has same result-no music once dance videos start!

Figured it out. You have to go to to AV options and turn off surround sound.That's it! Now Crank Dat by Soulja Boy available again! Not on Just Dance!

Hi Quinn,

Thanks for reaching out to us! We understand
this situation can be frustrating. We have noticed others were having a similar issue as well.
Exporting the original
Dance Central
and/or
Dance Central 2
to Dance Central 3
will cost 400 Microsoft points per disc, and you need an Xbox-LIVE enabled Gamertag that has permission to make purchases. If you've already exported the original
Dance Central
track list into
Dance Central 2, you don't need to export those songs again; they'll automatically install in your
Dance Central 3
library. All of your previously purchased downloadable content will also import automatically.

Side Note:
each game can only be exported once.

Please check out the
following link regarding the steps to take to export
Dance Central and / or
Dance Central 2 into
Dance Central 3.

I hope this helps! Let us know if this helped