Dance Central Spotlight

Hey everyone, thanks for posting your updates and trying out the troubleshooting steps I provided. It truly is appreciated as it helps out our teams better understand what you all are experiencing.

For those of you who may be new to this thread and if you haven't already, I would recommend trying out these troubleshooting steps below to see if we can get the full game to download.

• Delete Dance Central Spotlight.
• Power cycle your console by holding the power button for 10 seconds.
  
• Try redownloading the game.
  • When you go to redownload the game, make sure you are signed in with the correct account that redeemed the code originally.
    

If you're still having an issue after trying these steps, please send me a private message when you have a chance including the code you redeemed. To private message me, click on the envelope icon labeled "private message" under my post.
Thanks so much!

 

Hi

What is happenning withthis issue have tried waht has been recommended several times and still the same outcome.

Is anybody able to help with this issue?

 

Hey everyone, just wanted to pop back in here to assure you all that I have bubbled this information up to the appropriate teams and they are currently investigating it. I also want to personally thank you all for your patience as we are looking into this.

We appreciate the updates and additional information you guys are posting up, as it helps our teams better understand what you all are experiencing.

For any new people in this thread, if you haven't already, I would suggest trying out these troubleshooting steps below to see if we can get the full game to download for you

• Delete Dance Central Spotlight.
• Power cycle your console by holding the power button for 10 seconds.
• Try redownloading the game.
  • When you go to redownload the game, make sure you are signed in with the correct account that redeemed the code originally.
    

If you're still having an issue after trying these steps I listed above and you haven't already, please send me a private message when you have a chance including the code you redeemed that is having an issue. To private message me, click
on the envelope icon labeled "private message" under my post. Sending me the code and any other information you may have in a PM helps out the investigation in a big way. Thanks so much!

 

Hey again everyone!

Hopping back in here to thank you guys for all your continued patience as we worked through this. We really do appreciate the updates and additional information you guys are posting up, as it helps our teams better understand what you all have been experiencing.

If you haven't already, I would suggest trying out these troubleshooting steps below first to see if we can get the full game to download for you.

• Delete Dance Central Spotlight.
• Power cycle your console by holding the power button for 10 seconds.
• Try redownloading the game.
  • When you go to redownload the game, make sure you are signed in with the correct account that redeemed the code originally.
    

If you're still having an issue after trying these steps above and you haven't already, please be sure to send me a private message when you have a chance. Also, include the code you originally redeemed that is having the issue. To private
message me, click on the envelope icon labeled "private message" under my post.

Sending me the code and any other information you may have in a PM helps out the investigation in a big way. Thanks so much!