Damaged console after technical support

Hi, after I send my console to the tech support for a simple issue (sometimes during the play the console bring me to the dashboard) the console that returned to me is
damaged. There is a visible hit on the back, the case is bent, the front glass (the one with the power button) is scratched and so on.

The support told me that is possible replace the console with a regenerated one, but there is no certanty that the case of the regenerated one is better than my. I think it's
wrong that I send a perfect xbox (maniacally held, with no scratch, no hit, no dust, treat like a baby and with less than a year and half of life) and I receive back a regenerated console
very far from be perfect.

It's just not right, because I lost value of my item, if I want sell my console o give back to purchase a Slim or a Skorpio, in this way I have lost money and value. It's
impossible that a support service ruin a item that someone send to them. I ask for an easy reboot and they just make my console a scrap.

I hope someone can help me with this really annoying situation.

Thanks for the attention and sorry for the language mistakes.

Dr. Manuel - Italy

:)

 

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Edited by Kiesey78

 

Technical Support?? Really?!?

ask for a supervisor.the cs reps dont know alot,and most cant/wont help you.

ps3 is hella worse,so you cant threaten to go there.as for losing his gamerscore etc...you gotta choose losing money or being safe.

o ya have a talk with your son,you cant hack live accounts.info was given out,wasnt really a crime in that case.lastly you have paypal on your sons account why exacally?

all you have to do is ask for the account to be frozem,ask for a recovery.change the password,after talking to your son about goving out info first tho.

 

There is the photo of the damages

 

Buongiorno!

I'm sorry to hear about the exchange frustration. You'll want to reach back out to

phone team for further support. If they're already working with you, stay responsive with them. If you are able to work out another exchange for your console and you still aren't satisfied with the quality upon reception, post back and let us know. We'll
see what we can do then.

Good luck!

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