Daily Jigsaw puzzle can't open

I have the same for weeks now, and not only no new jigsaw puzzles but also the daily challenges are corrupted: the jigsaw-jam does not load but only spins. Could Microsoft do some repairs?

Hi,

A corrupted data may cause your game not to downloading properly. Here are steps on how to reset Windows Store to clear store cache:



1. Press Windows key + X on your keyboard.



2. Click on Command prompt (Admin).



3. Type wsreset.exe, and then hit Enter.



4. Restart your computer and reinstall the games.



Let us know how it turns out.

Jigsaw has been deteriorating gradually on a day to day basis. Shortly after Windows update at the end of August, the Jigsaw App has gone 'berserk'. The total accumulated points disappeared, the daily challenges began to dysfunction and eventually resulted
in having to perform each 2 or more times by reloading and playing... then the next step required multiple play and the third became a repeat of steps 1 and 2. Today... 08 September 2020, the app does not load... I have tried every part of the Jigsaw app and
if the issue requires access to the Cloud... it will simply 'Fail'. Any part of the App which features 'Advertising' is impacted greatly by the interruptions due to a damaged video clip[ or a faulty advertisement.. often followed by a crash and the extent
of work is lost... Puzzles featuring 500+ pieces or more fail to actually trigger their completion and then crash... the recent opening preview returns to 0 percent and you can't get the image to disappear... yet in the puzzle series it shows the completed
puzzle. The issue continues...

Hey there,

Sorry to hear about the ad issues in Jigsaw! Please try the troubleshooting steps on this page HERE and let us know if
it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

Let us know how it goes!

I've deleted the app and redownloaded it and now it work well.