D-Pad not working properly.

I have recently purchased an Xbox One S and the D-Pad on the controller that came with seems to no longer be working properly. When I click on the right D-Pad button, does not spring back like the other three directions. After removing the front cover of
the controller, I realized that it was unlike other issues I have researched. The broken part is not the metal spring going around the D-Pad, but the small bubble that the D-Pad actually depresses. When is it pressed, the air pocket moves to the outer blue
ring surrounding the original bubble. In order to put the air pocket back into its original place, the new bubble must be pushed down slightly. Without doing this, the D-Pad is being "pressed" (although the actual D-Pad itself is free to move). Does anyone
have any suggestions on how I can resolve my problem? Thank you!

:)

 

D-Pad problem - no hardware malfunction

Hello,

I'm playing Forza H3 since early release without having any problems. Since some days (all of a sudden) I cannot use d-pad for changing radio Station or access photo modus. Pressing left/right or long up does not do anything. I already tried to change controller
settings ingame without any impact on my Problem. The only command that is still working properly is pressing down d-pad for navigation support. I'm using two different controller and in both d-Pads commands are working fine out of Horizon 3 as they did
for weeks ingame. So there can't be a Hardware issue. I did not find any results on my issue in the Internet so far.

Would be great to get a hint how to solve this 'interesting' problem and make my d-pad working properly in H3.

Thx

 

D-pad up button is not working properly

Hey there, Yielding!

I'm sorry to see any button issues on the controller! It sounds like you will need to get that controller replaced. You can do it on the
Device Support page, or
contact us via phone or chat support for further assistance. If that doesn't work for you, the other thing we can suggest is purchasing a new one.

Please let me know if you have any other concerns, though! I'm happy to help where I can.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.