Cyberpunk 2077 does not appear in my game library

topshotzz · Oct 11, 2020

I pre-sold Cyberpunk 2077 earlier this year. Today I bought a new console, and even made the backup, the game no longer appears in my game library. When I got the purchase history, it appears that the game is ''canceled'', but that doesn't make sense because
purchases in the Xbox Store have no refund. And it's very unfair that I have to buy the game again. Thanks in advance.

:)

StuartATrueRed

It does make sense. The Xbox/Microsoft Store does give refunds via
xbox.com/refund. If your order was cancelled, then there would have been a reason behind it. Check on

https://account.microsoft.com/billing/orders/ see if you have been refunded or not. If you have been refunded, then just preorder the game again if you wish.

GMS1stLDYCannon

So Im a little confused because this game is not out yet. It was out for preorder with a Nov 2020 release date. If money was taken out of your account for this preorder Microsoft would need proof of that for any refund you are looking for. You would need
bank statements that show the money was in fact taken.

topshotzz

I just checked, and was not reimbursed, and I can't see the invoice either. I've tried everything I think. I'll try calling the support phone later. Thanks a lot for your help.

AquarrzSudnnym

Which game is it? Cyberpunk 2077 just had hotfix 1.1 released but I had to start game to commence the 16GB download. The update did not appear in my queue for game updates.

BarbecueSausage

Cyberpunk looks awesome

It really does!

Did you pick up anything in the sale to pass the time until Cyberpunk 2077?

Cyberpunk 2077 does not appear in my game library