customer support

midnightTok3r23 · Dec 29, 2016

Their customer support is terrible! do not contact them unless you feel like wasting your time and running in circles with them for an hour while they send you the same useless link over and over again!

:)

SnugOlive159961 · Dec 29, 2016

Customer support

When im attempting to have a conversation on chat support its asking for my first and last name in the required fields section. All of this information has been filled out in my account quite some time ago and im unable to fill in the "required field" section.
Please help, ive been trying to make contact with chat support for 2 days now. Thanks.

XBF Diego M · Dec 29, 2016

Customer Support

Hey Rubby,

I'm sorry to hear of any issues that you may be experiencing.

I split your post to make it a separate
thread so that we can assist you directly. One of our forum moderators has already answered you over there.

Thank you!

DayLoveBunny · Dec 24, 2017

I am sorry you have experienced such issues with our support team.

I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

~Day

XBF Diego M

Hey Rubby,

I'm sorry to hear of any issues that you may be experiencing.

I split your post to make it a separate
thread so that we can assist you directly. One of our forum moderators has already answered you over there.

Thank you!

Smwutches

If you're not getting the options to chat with support or request a call back, change your category/topic. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

DiceSeemore311

The best way to reach Live Support would be here:
https://support.xbox.com/contact-us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

This what I get when I go to support.

Isbad1

Ive tried it atleast 10 times in the last 24hrs and keeps saying the same thing, telling me to check my internet or this isnt working right now, try again later.

ClutchInAction

I am having the same issue! The item was delivered and repair order tracking has not moved. Ive tried every which way to contact them. Phone calls and chat not active for this issue. Social media getting me no where...?! Is it possible to contact the repair
centre??

customer support