customer support what happened can someone help me

carl225 · Jul 6, 2021

ive had multi issue with xbox over the past year one was a recall on my elite series 2 but with covid i had customer support tell me to hold on that and now the recall is no longer in effect but ive tried to contact them for about 3-4 mmonths but the website now makes it so difficult to get ahold of them and when i do im on hold for 2-3 hours everytime i call another issue is my case that i was never told got closed without my knowledge and they told me they emailed me and i check my email every single day and all it was is 7.24 went missing on my account and ive had multi manager tell me they can see that its missing but can find where it went to all i want is to have a replacement on my elite series 2 controller and my money back can anyone help me i just hate being a loyal xbox customer since 2002 and it gets me no where another have anything that can help????

:)

ngocphi

Apparently you didn't read.the right article

Recalls are due to.safety NOT DEFECTS.

That's like the old.claims of 360 recall which are mandatory which it wasnt

It was extended by 3 years not recalled

also elite series 2 is covered for 1 year not 90dsys

Unless a console.or a controller catches fire om it's own there would never be a recall as defects is not a safety issue unless it causes a safety issue

carl225

i was told when i first called that my series 2 was under the recall for the defect

Sinister Rage X

Try doing this

Clear your cache
support.xbox.com/.../clear-system-cache

Then try this removing update

Go to hard drive and highlight it and press LB RB X LB RB X and let the update reinstall. See if this will clear it up. And let me know how it goes

NatanNUVO

The case review doesn’t do anything. Every person that I have talked to has told me that their case review gets denied immediately. They get an automated email and that’s it. No actual communication from the enforcement team.

NatanNUVO

got the call back and was a big waste of time. A wonderful agent called, she answered all of my questions to the best of her abilities and couldn’t do a single thing because there is no way of contacting guideline enforcement. She didn’t even have access to view my suspension. So my question is how can I get in contact with someone who I can talk to to remove it? If the answer is that there’s really no way. Then what does that say about the brand and the enforcement team? I hope they reevaluate some things. They actually stopped me from playing my games just because they can and have no methods of communication for me to get my access back. I’m done with this.

customer support what happened can someone help me