Customer Support told me to post my issue here.

Chroto© · Feb 22, 2019

My promotional $5 gift card for playing a game pass game last month never came. The customer support agent told me to post here and it would be resolved by the promotional staff here? The case number is
[Mod Removed]. I also have included a screenshot of the chat with the agent telling me to post here. This doesnt seem like something that should be posted to a public forum but I am listening to their instructions regardless.

Thanks,

Chris

:)

Snelo85

Sorry for your inconvenience dude

But I'm pretty sure this is an issue for Xbox support

We are here to help you with tech mainly :/

Njal the Blue

You aren't the first person to be sent to the forums for such issues. They may just have a wrong short cut, thinking it links to the promotions team. Who knows though. Good luck.

Chroto©

Exactly the response i was expecting. Back to support I go. Ugh.

Njal the Blue

You have been given wrong advice. Unfortunately there is nothing that forum members can do about codes or gift cards. We are fellow gamers and have no access to your account.

VernierSlake

Known glitch > should fix itself > don't worry about it > gamerscore says 3565 where I'm sitting.

Customer Support told me to post my issue here.