Customer Support not accepting calls regarding Xbox Series X faulty hardware

Good afternoon.

Sorry to hear your having trouble contacting Microsoft regarding faulty hardware. Do to the global pandemic situation microsoft have taken precautions to limit calls coming through to try and ease the service.

Regarding your fault all information regarding registering, warranty and how to submit a request can be found on the link below.

Getting your product serviced

If your still having trouble with the request and would like to talk to someone there is a way to get around it.

After clicking on the below link.

Contact us

1. Go to and open the virtual agent

2. When it asks "how can I help" if you type in "talk to an agent" and select it

3. Select Xbox > hardware then it should set up a call back for you

I hope this solves your issue

Sorry you are having hardware issues. We are a community forum here and don't really have any view into support sites. Best I can advise is to contact MS UK support:

https://www.microsoft.com/en-gb/about/contact/

https://support.microsoft.com/en-gb/contactus/

i have had a horrific start to my xbox one experience.

i purchased the xbox a week ago and as soon as i plugged it in i realised there was a problem.the controller was disconnecting and crashing the game i was playing and sending me back to the home screen,then it asked me who i was???

i phoned xbox support who told me i had a faulty controller and i would have to send them the controller before they could replace the faulty one at a cost of £10 for shipping!!!!!!!

2 hours later while playing forza 5 the game crashed and would not let me play it,so i ejected the disc and looked at it and it had warped/burnt edges around the very outside of the disc,so on the phone to microsoft i went.

microsoft told me that i had to send the console to them and wait approx 3 weeks for a replacement,or they could take a £400 hold deposit from me and send me out the console via "UPS" within 3 working days,so i got out the bank card and forked out the £400
holding deposit!!

2 days later "UPS" turn up with a replacement,i was overjoyed at the 2 day turnover.

so i gave the courier my old console and plugged in the new one.

the noise that came from it was quite obviously not right,it sounded like an old pc tower with an out of balance fan.

so back on the phone to ms i went.

the advisor has said he can not replace the console again,he said he needed to escalate the issue to a higher department,and it will take them up to a week to contact me to resolve the problems!!!!!!!!

so i now have a console i cant use for the second time,a controller that is faulty,and a forza disc that is about as much use as underwater show jumping!!!!!!

i have been with xbox live since 2007,i had 4 console replacements of the 360,i have spent thousands of pounds on xbox merchandise and games ect ect.

now in 2014 im in the same boat getting treated the same way.

I am absolutely disgusted at the way microsoft have dealt with this,and also around £1200 out of pocket!!!!!!!!!

Well its not the worst customer support ever. I mean one time, I bought some bad drugs off a street corner, trying to get that remedied was far worse, and painful....but yeah, is criminal imo.....

I brought a Xbox One on day one. When I got it home I found it had a faulty disc drive. I took it back to the retailer who had sold out and said it is best to send it back to xbox for replacement. I paid the £391 holders fee for the 3-5 day advanced replacement
promise on the 2nd of December. It is now the 4th of January and I'm still waiting. I have called close to 20 times now and not one member of staff can help me. I have had on staff member not understand the English language, I have spoken to a "supervisor"
who said he would find out personally what has happened then call me back in an hour. I waited 3 hours, called back and was told the person who's name I was given does not exists. I have had two people give me email addresses who say they will keep in contact
and have never replied to me and another 3 say they will be in touch in 24 hours which never happened. The 3-5 day replacement is a lie to begin with. What they don't tell you until you have paid is it takes 3-5 days to send a console from them to UPS then
another 3-5 days to go from UPS to you. I have been given a tracking number after asking 8 times for it and UPS still haven't received the console. This company is a joke and I have been treated disgustingly.