Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]

No me acuerdo de mi control parental

I started this topic on 15th of October

https://answers.microsoft.com/en-us...ken-tag/aee5a14e-c4dd-4410-a6c8-8c990877ef8a?

and although I got no valid answer, the topic got "locked" for no good reason.

I contacted customer support and been given this case number , I've been told that my complain got escalated but since then I got no reply.

are we reaching a point that Microsoft/ xbox got too many xbox live gold subscribers that they don't care anymore about issues facing them?

Again, in September I couldn't get "Tekken Tag Tournament 2" when it was available for free for xbox live gold at that time, and what I got at that time is" those rotating dots".

I received many irrelevant answers to my topic and still found the topic closed without having an answer.

You would need to call in we cant do anything on here for this

Hey Wael

Thank you for taking the time to post this on the Xbox Forums.

I would like to remind you of the
Xbox Forums Guidelines, specifically this one:

"27) Do not repost content a moderator has removed, repost a topic that has been locked, remove a post edited by a moderator or post about forum moderation decisions. If you have a question or concern about a forum
moderation decision, please private message the applicable moderator."

That being said, if your case is still not closed, you can reply to the email that was sent to you by the Xbox Customer Support Representative and you should be able to receive some additional info on your case.

However, due to this being a Games with Gold title from September, its likely that at this stage you may not find the most favorable resolution to this.

We here on the Xbox Forums do not have the tools necessary to assist you with resolving this matter.

Thank you for being part of the Xbox Family and we wish you a wonderful day.

Hello Zeb2023,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to get a call back from our live support. Should you be trying to contact the Xbox Live Support Team we have steps below. In any case, you encounter any error message/code when trying our steps below, please let us know so we can have it investigated by providing a screenshot (please conceal your phone number or personal information) of the error and your current country/region. Note: Do not provide complete home address.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. In any case, you will have issues contacting support, you may try using InPrivate browser, different browsers, different devices, or connect to a different internet connection. Lastly, let us know if there is an error message or code while contacting the team. Please post a screenshot of the issue and conceal any personal information.
    

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

You would need to request a call back or chat with support at http://support.xbox.com/contact-us. No one on the forums has the ability to check into cases.