Customer Support, Billing are dreadful - 1 week on XBOX and I'm fed up already.

Hey there Furry thanks for the update.

We do understand the frustration and we're glad to hear that everything was solved. We will be locking this post as resolved but please
don't hesitate to post again if you have any further questions or concerns.



Thank you for being a valued Xbox Member!

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with a transaction that was charged back on your end by PayPal. I recommend you
Contact Xbox Customer Support regarding this situation. A representative would be able to provide you more information and hopefully investigate this situation.

When you go to
Contact Usto
request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select
  See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.

I have already tried this, the option is disabled.

Not helpful whatsoever. Telling me not to 'over-react' when I get so frustrated with your faulty website. Isn't helpful or friendly towards your consumers. I have been on the phone, I have been all over your website, I have been trying to contact you
for hours.

This is not my fault, and surely you can understand why I'm frustrated.

I will try again tomorrow with all contact options within operating hours.

The payment being reversed isn't the issue here, its the lack of support and the fact I'm trying to give you money that

you are owed, but it seems like you don't want it, and that I could end up being punished for it.

If it still doesn't work, I will assume XBOX wants to give me the game for as a gesture of good faith and as an apology for my

bad experience.

It's shocking that your paid agents are less help than your volunteers who know more about XBOX than you do, and don't get paid a cent for it.

Shocking.

[Edit] It's also worth nothing that I paid 54.99£ for the game, and its showing up on my purchase history as 42£

so did I get overcharged or is my payment history incorrect? :S

Have you checked your order history at account.microsoft.com and made sure that was what Paypal reversed the payment for?

Once a reversal of payment like that happens normally the license for the game is taken away from the customer and they would not have access to the game until it is purchased again.

So what it sounds like is that possibly the refund may have been for something else since you still have access to the game.

Christyna, I'm not sure when the last time was you used this link, but as I stated above I have already tried all contact options available, and this link just puts me in a chat with a bot that sends me into an endless loop of between the FAQs page and the
bot chat. Even when I request a real person.

This looping issue has already been brought up on the forums mutiple times.

My problem is that Microsoft are making it really hard to contact support.

My bank will not re-reverse the charges, the only way to resolve the issue is for XBOX to take a one time payment from my bank card or remove the game from my account (either one I am fine with). I am perfectly willing to pay and be honest. My worry
is that a ban will come my way sooner or later, and if it does, I will be selling my console, and I'll never look back. (because even though my console is less than 8 days old - I really doubt XBOX or ARGOS will allow me a refund due to dissastifaction)

I get the point about buying online codes instead of using PayPal or Cards, but Microsoft shouldn't rely on their customers to resolve issues on their own, and it shouldn't be "Mission Impossible" to speak to someone to take a payment.

I am literally offering Microsoft money, and they won't take it. As a new customer, the forum/ambassador thing was not clear. It took me some time simply for the website to take me to the forums instead of the recruitment page... and that was the issue
with that.

They phoneline doesn't seem to do anything, nor does the chat or contact options, they just loop you around in circles, hoping you'll give up.

I am seeing more and more worrying stories online about bad customer service, and I have to say it has me really concerned.

I've never been banned online on any game console, and I've been gaming since back in the 80s non-stop.

I know Sony has it's issues in regards to backwards compatablilty and crossplay, but this is not a good first impression

for a new XBOX customer to go through in the first week of membership. XBOX can blame me, or the bank, or paypal,

but really, there lack of support only makes the situation worse.

Koods, I do want to say that you're "past due" advice was really helpful and I'm hoping that turns out to be the case.

I'm sorry if I seem upset at this situation, and know that I'm not taking out on the volunteers that work hard to help

the community. I appreciate what you do, and only wish Microsoft would try as hard to help, or at least pay you for your trouble.

Did you contact Microsoft billing about the payment?

https://support.microsoft.com/en-us/contactus/