customer SERVICE

Discus and support customer SERVICE in XBoX Sales and Promo to solve the problem; So can anyone tell me how I could actually talk to a real person I'm tired of the site sending me in circles? contact us sends me to a virtual agent... Discussion in 'XBoX Sales and Promo' started by DavidRossignol1, Nov 18, 2018.

  1. DavidRossignol1
    DavidRossignol1 Guest

    customer SERVICE


    So can anyone tell me how I could actually talk to a real person I'm tired of the site sending me in circles? contact us sends me to a virtual agent and when I ask to speak to a person it refers me to Microsoft support that just sends me back to the
    [Mod removed profanity] virtual agent.

    Please help

    :)
     
    DavidRossignol1, Nov 18, 2018
    #1
  2. master_45
    master_45 Guest
    Well...customer service...

    I've had one refund done in the past and it was over an accidental purchase of Battlefield 4 season pass. The lady handled it really well and explained to me they are not suppose to refund stuff like that but since I called immediately she authorized the refund. My intentions was to purchase the game and season pass together but chose the wrong one.
     
    master_45, Nov 18, 2018
    #2
  3. Abfirstr8
    Abfirstr8 Guest
    Well...customer service...

    Glad to hear they helped you out.
     
    Abfirstr8, Nov 18, 2018
    #3
  4. XBF Chris J
    XBF Chris J Guest

    customer SERVICE

    Hey David,

    Thank you for posting here on the Xbox forums. I have the steps needed to contact a live person. Follow these steps exactly and you should be able to request a callback, or go through chat support.

    1. Contact us here
    2. Select My Account
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes
    5. Skip step 3 and go to step 4
    6. Select request a callback from support

    Hope this helps!
     
    XBF Chris J, Nov 18, 2018
    #4
  5. xMike JSSx Win User

    Customer Service

    Call them back and try another agent or try chat support. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us
    ugh... I am drained with this. Mostly I am upset with Michael then over the actual problem... needed to vent. I will probably just go buy AC at Walmart then deal with this on Monday. For sure writting down that number, thank you.
  6. Daft Badger Win User

    customer service ****

    If you can't see the support forums then perhaps a trip to the opticians might be in order.
  7. Smwutches Win User

    Customer Service

    1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. Smwutches Win User

    Customer Service

    Sometimes you might receive an email later, but as far as I know, there's no other way.
  9. M3tal Daz3 Win User

    Customer Service

    In the end of every contact with xbox chat support you can rate the performance of the support agent.
Thema:

customer SERVICE

Loading...

  1. customer SERVICE - Similar Threads - customer SERVICE

  2. What’s a good customer service number I can call

    in XBoX Accessibility
    What’s a good customer service number I can call: I want to speak to a live person. There were charges made in my account that was not me, I already changed the password and all that jazz but I would like a refund, the AI and chat is useless, can...

  3. Where can I find English speaking customer service

    in XBoX on Windows
    Where can I find English speaking customer service: Does anyone else have issues with customer service agents from other countries that can’t speak or understand the English language. I asked a simple question and it was met with ignorance and rude...

  4. How to get microsoft customer service to answer their phone?

    in XBoX Accessibility
    How to get microsoft customer service to answer their phone?: After experiencing multiple issues with my microsoft/xbox account. I have tried calling, I have tried the online chat service, I have tried leaving a response to be answered later. To no surprise,...

  5. How do we hold Microsoft accountable for a bad product, and horrible customer service?

    in XBoX on Windows
    How do we hold Microsoft accountable for a bad product, and horrible customer service?: I've been a fan of Xbox since the beginning. I have gamed with an Xbox since the 1st day that the Original Xbox was released. I own 4 originals, and Xbox 360 (that still works) an Xbox one, and...

  6. locked Xbox account and terrible customer service

    in XBoX Accessibility
    locked Xbox account and terrible customer service: Ive just had my account locked by mircosoft for absolutely no reason they said it was for suspicious activity and it wasn’t. Unfortunately my contact number is not the same as my original number...

  7. how do you file a complaint against the xbox support team for poor customer service

    in XBoX Accessibility
    how do you file a complaint against the xbox support team for poor customer service: lack of help or willingness to listen or help fb71c433-c79d-4eb0-9d7f-43108c164830

  8. Who can I reach out to that is above (Microsoft) customer service?

    in XBoX Accessibility
    Who can I reach out to that is above (Microsoft) customer service?: So I have been having a problem with my primary Microsoft account recently, so I've been trying to talk with Microsoft's customer support team to see if I can reach a resolution; however, they...

  9. Contact Customer Service

    in XBoX on Windows
    Contact Customer Service: There was a charge of 69.99 on 5/2 and would like to know what it was for efda422e-ba27-4878-b700-093357540930

  10. I cannot contact Xbox Customer Service

    in XBoX on Consoles
    I cannot contact Xbox Customer Service: Ive tried the virtual agent many times trying to conact somebody to assist with a damaged xbox controller. The callback feature hasnt worked once in the last week ive tried and there is no live...