customer SERVICE

Discus and support customer SERVICE in XBoX Sales and Promo to solve the problem; So can anyone tell me how I could actually talk to a real person I'm tired of the site sending me in circles? contact us sends me to a virtual agent... Discussion in 'XBoX Sales and Promo' started by DavidRossignol1, Nov 18, 2018.

  1. DavidRossignol1
    DavidRossignol1 Guest

    customer SERVICE


    So can anyone tell me how I could actually talk to a real person I'm tired of the site sending me in circles? contact us sends me to a virtual agent and when I ask to speak to a person it refers me to Microsoft support that just sends me back to the
    [Mod removed profanity] virtual agent.

    Please help

    :)
     
    DavidRossignol1, Nov 18, 2018
    #1
  2. master_45
    master_45 Guest
    Well...customer service...

    I've had one refund done in the past and it was over an accidental purchase of Battlefield 4 season pass. The lady handled it really well and explained to me they are not suppose to refund stuff like that but since I called immediately she authorized the refund. My intentions was to purchase the game and season pass together but chose the wrong one.
     
    master_45, Nov 18, 2018
    #2
  3. Abfirstr8
    Abfirstr8 Guest
    Well...customer service...

    Glad to hear they helped you out.
     
    Abfirstr8, Nov 18, 2018
    #3
  4. XBF Chris J
    XBF Chris J Guest

    customer SERVICE

    Hey David,

    Thank you for posting here on the Xbox forums. I have the steps needed to contact a live person. Follow these steps exactly and you should be able to request a callback, or go through chat support.

    1. Contact us here
    2. Select My Account
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes
    5. Skip step 3 and go to step 4
    6. Select request a callback from support

    Hope this helps!
     
    XBF Chris J, Nov 18, 2018
    #4
  5. xMike JSSx Win User

    Customer Service

    Call them back and try another agent or try chat support. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us
    ugh... I am drained with this. Mostly I am upset with Michael then over the actual problem... needed to vent. I will probably just go buy AC at Walmart then deal with this on Monday. For sure writting down that number, thank you.
  6. Daft Badger Win User

    customer service ****

    If you can't see the support forums then perhaps a trip to the opticians might be in order.
  7. Smwutches Win User

    Customer Service

    1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. Smwutches Win User

    Customer Service

    Sometimes you might receive an email later, but as far as I know, there's no other way.
  9. M3tal Daz3 Win User

    Customer Service

    In the end of every contact with xbox chat support you can rate the performance of the support agent.
Thema:

customer SERVICE

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