Customer Service? Yeah, not even close.

Discus and support Customer Service? Yeah, not even close. in XBoX on Consoles to solve the problem; Customer since 2008 and I have never been this **** disgusted with a support team in my life. Here's the issue. I received a comm ban on the 16th of... Discussion in 'XBoX on Consoles' started by shangaVIBES, Oct 30, 2016.

  1. shangaVIBES
    shangaVIBES Guest

    Customer Service? Yeah, not even close.


    Customer since 2008 and I have never been this **** disgusted with a support team in my life.

    Here's the issue. I received a comm ban on the 16th of this month which said my account would be back to normal today, 10/30.

    After waking up and seeing its still banned. I called tech support. After waiting almost an hour to speak to a supervisor I finally got one. And according to her...

    The 9.99 I pay a month for Xbox live is only for me logging onto the service on my console each month. Not customer support. That said manager also flat out said she could not answer the question I had regarding the situation. She also thought that since
    I "cheated" I had no rights to any sort of customer service help regarding my account. And yet you have no problem taking the money out of my account to renew directly after I get off the phone with said manager.

    Let me make it clear. I pay for a service and I expect the people who work for said service can at least give me a **** automated answer as opposed to flat out saying they have no **** clue.

    Is this what I paid 9.99 for each month since 2008?

    :)
     
    shangaVIBES, Oct 30, 2016
    #1
  2. ThadHerring
    ThadHerring Guest
    Exporting Custom Gamerpic

    I have the same question. Not one of the people who has responded thus far came close to answering the question. Did they even read it?
     
    ThadHerring, Oct 30, 2016
    #2
  3. CAMMofTHRONES
    CAMMofTHRONES Guest
    casino type games for the xbox 360

    Yeah but those are NOTHING compared to the TDU2 Casino. Not even close.
     
    CAMMofTHRONES, Oct 30, 2016
    #3
  4. HomegrownSilky
    HomegrownSilky Guest

    Customer Service? Yeah, not even close.

    Calling tech support for an enforcement issue was definitely a mistake. Phone support has nothing to do with enforcement.

    Suspensions are lifted at the same time of day that it began. For example, if you were suspended at 8pm on the 16th, then your suspension will end at 8pm tonight. If you are still suspended tomorrow then try the forums again.
     
    HomegrownSilky, Oct 30, 2016
    #4
  5. Miss Bijoux
    Miss Bijoux Guest
    Hey there -

    As HomegrownSilky pointed out, phone and chat support are unable to assist with any Xbox Live Enforcement actions. The only place to get information or to refer to for any Enforcement actions taken against your account is the >>Xbox
    Live Enforcement    << website.

    Thanks for understanding.
     
    Miss Bijoux, Oct 31, 2018
    #5
  6. Miss Bijoux Win User

    Customer Service? Yeah, not even close.

    Hey there -

    As HomegrownSilky pointed out, phone and chat support are unable to assist with any Xbox Live Enforcement actions. The only place to get information or to refer to for any Enforcement actions taken against your account is the >>Xbox
    Live Enforcement    << website.

    Thanks for understanding.
  7. HomegrownSilky Win User

    Customer Service? Yeah, not even close.

    Calling tech support for an enforcement issue was definitely a mistake. Phone support has nothing to do with enforcement.

    Suspensions are lifted at the same time of day that it began. For example, if you were suspended at 8pm on the 16th, then your suspension will end at 8pm tonight. If you are still suspended tomorrow then try the forums again.
  8. lord wiesman Win User

    How to unlink ubisoft club account from xbox account

    Soo ubisoft didnt even bother to answer me and closed my thread.

    **** customer service ive ever seen
  9. MiLTWoN1 Win User

    HELP ME NOW!!!! PLEASE

    Their customer service desk is closed
  10. AcquittedPeak43 Win User

    Xbox hacked wide open?

    Dude, don't even start with me... defend XBL all you want.

    It's a problem. Search the forums, search the web. Read my posts. EA hack hooks into XBL. So XBL should close their side of the loop. No brainer...

    But yeah I know - it's the users fault, they got phished, blah blah blah. Blame anything and anyone else but XBL, their security, and terrible customer service.
Thema:

Customer Service? Yeah, not even close.

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