Customer service refunded my game without my permission how do I get it back?

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your refunded game.

If I may ask, do you see the refund on your order history for this game?

You can check that here:

https://account.microsoft.com/billing/orders/

And also, if you got refunded for the game, you can just purchase it again to own the game again so you can play it.

Hi my brother used my card without my permission and I have cancelled the subscription but I need a refund. How do I get it ?

it was without my permission can it not be refunded or the privilege of a free gamertag change not be given back in some way

What a shame Microsoft has such a flawed process for refunds. Seems pretty cut and dry from my point of view. Not sure how one person in their refund department gets to deny my request without any consideration and I have no other recourse. Why even have a refund department if you are only going to deny all the requests. That is not customer service.

Hopefully, these types of customer service experiences do not cause Xbox Ambassador's like yourself too much embarrassment. Thank you for doing what you can.

I guess I know where to go to buy my next piece of sh*t game if I want to waste more money. At this point, I only hope karma brings this full circle so I can provide a similar level of quality of service.

I don't care at all about the price match/promotion. Had they just told me they can't price match it, that would have been the end but instead they agreed to partially refund it while fully refunding it. Now I can't even get the game for the price I had
originally paid.

I just want the game I had for the price I paid.