Customer service or the lack there of.

BRANDON LEE2131 · Aug 4, 2019

Does Microsoft really care about its xbox customers or do they only care about just making it look like they do and make getting customer support so difficult you give up trying. They owe me 40 bucks, the customer support guys told me i hsd a valid claim
for a refund that is for 4 seperate transactions caused by the insider update preview. But customer s is only there to midirect you. And to top it all off when you call or chat its not a paid customer service rep its an xbox customer gamer who isnt accountable
if they cant help you with your problem . Wheres the quality assurance. Does Microsoft think its xbox customers are so hooked on games that we just accept their
[Mod removed - see guidelines]. Because what kind of company openly breaks the law by using free labor provided by its own customers many of which are kids that might do it just to mess with people. Im calling the labor board toalert them of
this crime.

:)

Drizzle J

Like these fine people said, we’re the same as you guys but volunteer to try and help the best way we can make everyone’s experience better on xbox. The links provided bu everyone will hopefully help solve your problem!

xbox24ru

Hi there BRANDON LEE2131,

I understand your frustration with this difficult situation however microsoft support does help a lot of customers it may not seem like this but in the background day in and day out a lot of people are helped with various issues they may have.

I understand a insider build has caused you issues and I personally apologise for this upset caused, if you look at my fellow ambassadors replies on this issue they will advise you to submit the refund form and then you will receive the payment back within
5-7 working days.

Kind Regards

Alec

RandyAU93

You're free to call whomever you wish. You've been provided the service options, which are staffed by paid Microsoft employees, that will help resolve your situation. As Njal stated, if you believe the situation is related to an Insider update, you must
work with the Insider program; standard Support options will not be able to assist you. When you request a callback from Xbox Support, you will be speaking with a paid Microsoft employee. When you submit a refund request, the request will be reviewed and a
response sent by a paid Microsoft employee; if the request is declined, you'll be able to respond to the e-mail they send at length to further describe your request. These forums are staffed by both volunteers (fellow gamers) and paid Microsoft employees.

BRANDON LEE2131

Im just calling my congressman. Companies like microsoft are to big to not have quality control. Ive done everything all of you suggests and how do i prove the movies i rented both played for 12 seconds then quit and why not hear me when i do call and say
sir iwill help you intead of referring me to a link.

BRANDON LEE2131

The refund request option is by email and setup so that you get frustrated and give up.

Customer service or the lack there of.