Customer Service offers game for exchange then takes away offer after the exchange order is ...

Discus and support Customer Service offers game for exchange then takes away offer after the exchange order is ... in XBoX on Consoles to solve the problem; I have advance exchanged my xbox one, and sent my day one controller away as well. Today I called to exchange my headset and advance exchange my... Discussion in 'XBoX on Consoles' started by j browning, Mar 26, 2014.

  1. j browning
    j browning Guest

    Customer Service offers game for exchange then takes away offer after the exchange order is ...


    I have advance exchanged my xbox one, and sent my day one controller away as well. Today I called to exchange my headset and advance exchange my Kinect. I asked if there would be some type of compensation. The tech flagged my complaint and told me he asked
    for some type of compensation. While troubleshooting my items he got a responce saying if I did indeed have an offer. If I did an exchange on my Kinect I could get a free game. After doing the advanced exchange I got an offer for games I already had. I asked
    if any other game would be availaible. After being on hold I was told an offer for 3 months. I then decided to go with the game knowing I could give the copy I already own away. Then a supervisor gets on and tells me that I never had the game as an option.
    It was for a program I didn't qualify for. When I asked what the qualifications were he said he couldn't tell me. It was a program to keep people gaming. THen I asked to have things escalated and he said no. That the manager will read his notes. What does
    one do?

    :)
     
    j browning, Mar 26, 2014
    #1
  2. Kinect ruining everything.MS so shady

    [quote user="LordVonDoom"]

    [quote user=""]

    [quote user="LordVonDoom"]

    [quote user="IceStorm III"]

    [quote user="LordVonDoom"]Hey you are the one fine with broken products..not me..[/quote]I've indicated I was ok with bad products, not broken products. There's a distinct difference between a poorly designed product with marginal durability and one that
    doesn't work out of the box.

    [/quote]Your ok with bad products..I guess its true what they say..Sucker born every minute.

    [/quote]

    Then you're a sucker, since you're complaining about Xbox Live so much yet you're using it, and you're grabbing so much attention on these forums it's embarassing.

    [/quote]There is a difference between grabbing attention and voicing your opinion on something.In the other post you said I know I've complained about the dash before(I meaning you).So then by your logic you are looking for attention.And by your logic you
    are a sucker because you are using xbox live and complaining about it.

    [/quote]

    Yeah, I'm the one trying to grab attention. I'm the one who's made multiple threads about how much I hate the dashboard. I'm the one who posts "agreed" or something on EVERY thread about negativity toward the new dashboard just to continue the spread of hate.
    I'm the one who goes ON AND ON about how bad the dashboard is.

    Second, I'm not a sucker, because I don't agree that that's what a sucker is, I was calling you a sucker based on YOUR logic. I don't mind paying for XBL, since all of my friends play Xbox and I enjoy the party chat feature. I was just stating "once" (maybe
    you should try it, whoops, too late for that) that I dislike the direction Microsoft is heading in, and that the PS3 could possibly be my preferred console, that's all. I never once said I was going to cancel my Xbox Live subscription.

    Stop assuming, because clearly you're terrible at it.
     
    Ix TRIGMATIC xI, Mar 26, 2014
    #2
  3. Doritos Crash Course 2 (2012) - Unannounced Game?

    [quote user="ChomskyKnows"]

    [quote user="IsaacClarkeSNL"]

    Or someone with a different opinion.

    [/quote]

    yep. 1 crazy guy in the wilderness likes doritos crash corse. every single critic (check metacritic) and nearly ever single user in the world rates ME2 one of the best games of this generation...

    yes, technically all that's subjective....whoopie...

    and btw, not sure what ME2 has to do with the OP's question...

    [/quote]Nearly every single user? Can you provide a link to that fact? Because that seems like it is just your opinion, because I know a lot of people who considered ME2 to be mediocre to average, and I know a lot of those people did not get ME 3 after playing
    ME 2, because to them ME 3 looked like more of the same boring blandness that ME 2 had. I think perhaps you are confusing the critics and publics ratings of ME 1 which was an amazing and incredible game with the ratings of ME 2.

    Also I would not trust Metacritic as far as I could throw my Phone while viewing the site. After ME3 got panned on that site EA/Bioware complained and got the negative reviews removed.
     
    Tatakai no Kami, Mar 26, 2014
    #3
  4. brandiesel1 Win User

    Xbox One X weird smell

    Mine smelled like that too but it went away after about a week. Keep an eye on it and exchange it after a week or two if it keeps doing it. Most places only offer 30-day in-store warranties for exchanges.
  5. Murderstyle75 Win User

    Again 120$ coughed for nothing.

    Actually I don't believe any retailer has to offer a return or exchange policy. Most do it as a customer service tool although I believe they have the right to make you take it up with the manufacturer.
  6. Georges C. Win User

    Gamertag Hacked Required Revert and new change allow

    Hello again, unfortunately the support or can not offer you a free exchange, and with this the exchange of the Gamertag will be automatically charged by the system.
  7. xXNoobKiller25 Win User

    Exchange in a service order

    With the consoles it is usually a repaired console of same model and size that isn't the one you sent back but has been serviced as working, i would guess that if the controllers can be repaired that's what they would do. But then again what it cost to make
    a controller vs what they charge you for it they may just give you a new one.
    I figured the same exact thing as well but it just makes sense for a big company but i looked into it and contacted support and i was told it would be a new controller i don't know if that's because its an elite controller or its what they just do but thank
    you for the reply and hopefully this thread will help someone answer a question of theres
  8. GroungeMunky Win User

    Exchange in a service order

    With the consoles it is usually a repaired console of same model and size that isn't the one you sent back but has been serviced as working, i would guess that if the controllers can be repaired that's what they would do. But then again what it cost to make
    a controller vs what they charge you for it they may just give you a new one.
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