customer service is telling me i need a link for an invite to the beta forum, even though Im ...

Yes. I have reported this problem days ago. Via the preview feedback feature. I have a nice brick sitting in my living room for going on half a week.

Not good as M ahh tt said you could restore factory default but you would have to redownload everything again if that dont work i would arrange for it to be repaired.

As a brick isnt any good for anything good luck hope you get it fixed soon

I assume you have received an invite to the Preview Program and accepted it? This can sometimes takes weeks for you to get enrolled as it depends on if they need new members or not.

Accepting an invite will just put you onto a waiting list to grant you access to the Preview Program.

What status does your Preview Program App on the Xbox say?

I am a preview member, I got ahold of L1 manager and he had to open a ticket with beta engineers to figure out what is wrong with my account. Everything but the forum thinks I am a preview member.

Both links you posted go to a group not found page. As the help guy said that's weird.

This was fixed my the forum engineers fixing my account and giving me the proper permissions. Of course once i got into the forum they basically told me it was a hardware issue without looking at the problem.

It's amazing that a hardware problem would show itself on the reboot from software update. I work in R&D and that is either very destructive code or i should have bought a lottery ticket that day.

So the problem is "resolved" i have sent my Xbox off for repairs. Not sure if i am going to say with the premier program if this is the support Microsoft gives to its beta users.