Customer service is garbage

Default Username 30 · Nov 29, 2018

Just been speaking to a gentleman in the customer service department as my autistic sons controller is faulty. There answer is they need me to send it off and wait up to 14 days for it or a replacement back, i wouldn’t mind i only bought the console in August
2018. I did get aggresive on the call but asked to speak to a manager but kept getting told the manager wouldn’t speak to me and to hang up the call.

So my question is how do i go about taking this further as i am very angry with Microsoft

:)

ArmyNeal · Nov 29, 2018

Profile Question

You know, the 'customer service' they offer to their customers is pretty crappy, and I am very displeased.

You all should do MUCH better than this. $60 for a year and I get garbage support. Wonderful.

NYJets12 · Nov 29, 2018

Xbox customer support supervisor hangs up on me

I'm not defending anyone but there isn't one company out there that has good customer service. there all garbage, even sony. look at all those cell phone company's one is as bad as the other. besides that I can't think of one that has there customer service
located in the usa.

XBF Brad A · Nov 29, 2018

Hello,

With controllers and consoles that become faulty that is the procedure for a repair is to send it in and get it fixed or replaced. If there is a Microsoft store near you, you can take it there and see if they will be able to assist you faster. As for speaking
with a higher up you will need to call back in and talk with a manager or supervisor that way. There are none here that have that ability.

Hope this helps.

Thanks,

Brad

XBF Brad A

Hello,

With controllers and consoles that become faulty that is the procedure for a repair is to send it in and get it fixed or replaced. If there is a Microsoft store near you, you can take it there and see if they will be able to assist you faster. As for speaking
with a higher up you will need to call back in and talk with a manager or supervisor that way. There are none here that have that ability.

Hope this helps.

Thanks,

Brad

alpaca777

Really incredible the way the enforcement

System works is really none considerate of

Any customer service at all and just treats its

Gamers like garbage. It's kind of like a dictatorship

Where you cant be heard even less be

Explained. Pure garbage!

ArmyNeal

You know, the 'customer service' they offer to their customers is pretty crappy, and I am very displeased.

You all should do MUCH better than this. $60 for a year and I get garbage support. Wonderful.

Misses Quinzel

Hey there, Ebony. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

NYJets12

I'm not defending anyone but there isn't one company out there that has good customer service. there all garbage, even sony. look at all those cell phone company's one is as bad as the other. besides that I can't think of one that has there customer service
located in the usa.

Customer service is garbage