Customer service and muted unfairly.

I'll start with the mute. I was muted earlier today for a week in a way which I find completely unfair. 2 other players are busy harassing me in voice chat, cussing and trying to provoke me. I also got plenty of messages including swears which I reported.
An hour passed and they begin harassing me again. They clearly hadn't been banned, muted or dealt with in any way. 2 mins later, I'm muted....

Secondly, I can't make an appeal of any kind. I've tried for the last hour and nothing works and it's completely stupid that you cannot make an appeal to a ban or mute or that it's hard to locate. I've tried contacting them at no success. Help me please
to try and speak with them.

And lastly, these 2 other players are continuing to harass me, even though I've reported them so many times for rude and insulting message and voice communication. How is it fair I'm muted and not them?

:)

 

unfairly muted by a 'moderator'

What would the supposed individual be a moderator of? No one is identified that way on Xbox Live except by there own hand. If the person was posing as an official Xbox employee then it was good to report them as that is an offense for impersonation.

 

unfairly muted by a 'moderator'

Normally that would mean you've been given a communication suspension by the enforcement team. You would need to go to
http://enforcement.xbox.com for more information.

 

If you are harassed on the xbox live you should report the harassing party and block them from further harassment. Retaliating is a breach of the Code of Conduct and subject to enforcement acts.

To check your enforcement: https://enforcement.xbox.com

If you are eligible for a case review: Xbox Enforcement | How Do I