Custom images are only available for adult accounts

KangarooJack R · Feb 5, 2018

Hello All,

I appreciate Microsoft allowing Xbox users to customize their own gamer picture. However, this feature is only for adult accounts, I believe in my opinion that their should be an option that allows the adult account to grant their permission to the child
account so they can change their gamer picture to a custom one.

Thanks,

Jack

:)

Ariel Acu · Feb 5, 2018

"Custom images are only available for adult accounts"

Hi Dannyboy4566,

The said error messages appear if you're using a child account and trying to use a custom image as your Xbox Gamerpic. First, you need to validate if you're account is set as an adult account. To do that, I recommend that you sign in your Xbox account online
through Microsoft account | Your family. if you validate that you're using an adult account, I suggest that you contact our
Xbox Support for them to double check your profile status on our server. They have the correct tools to check if your account is set to adult or child account on our server. To reach them, you may refer to this

link.

Note: You will need to sign in your account to be able to start a chat.

Let us know if you need further assistance.

Dannyboy4566 · Feb 5, 2018

"Custom images are only available for adult accounts"

....But i am an adult account.

Mistress Sara · Feb 5, 2018

Hi there,

If you haven't done so yet, I would post the suggestion on the feedback site
feedback.xbox.com so the right people see it that could do something about it.

There may already be the suggestion there that you can add your voice to.

Mistress Sara

Hi there,

If you haven't done so yet, I would post the suggestion on the feedback site
feedback.xbox.com so the right people see it that could do something about it.

There may already be the suggestion there that you can add your voice to.

Smwutches

Adult accounts are considered 18 and older. So no, it's not available after 13.

Ariel Acu

Hi Dannyboy4566,

The said error messages appear if you're using a child account and trying to use a custom image as your Xbox Gamerpic. First, you need to validate if you're account is set as an adult account. To do that, I recommend that you sign in your Xbox account online
through https://account.microsoft.com/family. if you validate that you're using an adult account, I suggest that you contact our
Xbox Support for them to double check your profile status on our server. They have the correct tools to check if your account is set to adult or child account on our server. To reach them, you may refer to this

link.

Note: You will need to sign in your account to be able to start a chat.

Let us know if you need further assistance.

Tormaz

Hello!

Is your account a child account? If so, you won't be able to use one. If it should be an adult account you would have to verify your age (including using a credit/bank card in your name) to make it one.

XBF Nestor S

Hey Lane thanks for taking the time to bring this issue to us!

We have split this from the original post so we can further assist with the latest information. The information regarding custom accounts is posted on Changing
your Xbox One gamerpic page on our website. Give it a look over and let us know how it goes!

Custom images are only available for adult accounts