Custom Gamerpic

I have the Xbox beta app for my windows 10 computer and for my phone. When I go and do all the steps to try and change it an error comes up and says that I can't add a custom picture because people under 18 can't upload a custom picture. I'm over the age
of 18 and so is my Xbox account. I've already talked to customer support about it and they verified that my account is not a child account, which I already knew it was an adult. I have no idea what to do now. I've tried all the steps and it still gives me
the same error code. Could someone help me please?

:)

 

Custom GamerPic

Are you still having problems using a custom Gamerpic? I don't know if it is a known bug but this is what I did to enable custom Gamerpic.

My Profile > Privacy Settings > Game Content > You can see and share content

Set the option to "Everybody" in order to upload and use a custom Gamerpic. Anything other than that and your custom Gamerpic reverts back to an avatar or one of those generic ones.

 

Xbox avatar problems...

Bought a cool new outfit on 360 and while it's on the One, I can customize and take a gamerpic, but my gamerpic never changes from the current avatar. This is a bunch of bullshit.

 

Hi,

Customizing your gamerpic using the Xbox app in Windows 10 is possible if you're using an adult account. If your account is an adult account but the system detects it as a child account, it may be due to the incorrect configuration of your Xbox profile's
privacy settings. To resolve this, kindly update the account's privacy and online safety settings. Refer to the steps below:

1. Sign in to the
   Xbox settings page with your Microsoft account.
2. Select Xbox One/Windows 10 Online Safety.
3. Make sure all categories are set to Allow.
4. Restart your device so that the changes can take effect.
5. Sign out and sign back in to the Xbox app. Check if the same issue occurs.

Keep us posted with the progress. We'd be glad to clear things up.