Custom Gamerpic Issue.

VallenkeinVA · Apr 7, 2020

For some peculiar reason, on the Xbox app when I try to upload a new gamerpic, it keeps saying “Sorry, we can’t upload the picture right now, try again later”. I haven’t run into this issue often until 24 hours ago, usually a reset or reinstall of the
app fixes it, but for the last 24 hours, all of my methods have been failing. Any support here?

:)

The Ink Demon

Hi,

Issues changing your gamer picture on Xbox app may be due to several reasons. It is possible that your account was registered as child account.

To check if your account information is accurate, kindly sign in to
Microsoft Account website and see the details under Your info.

You can also change your privacy and online safety settings by following the steps on this link: online safety and privacy settings.

If your account needs further verification, we strongly recommend that you contact
Xbox Chat Support for security purposes.

Should you have any other queries, feel free to contact us anytime.

He obviously says he is under 18. no offence, lol

Loraine Mon

Hi,

Issues changing your gamer picture on Xbox app may be due to several reasons. It is possible that your account was registered as child account.

To check if your account information is accurate, kindly sign in to
Microsoft Account website and see the details under Your info.

You can also change your privacy and online safety settings by following the steps on this link: online safety and privacy settings.

If your account needs further verification, we strongly recommend that you contact
Xbox Chat Support for security purposes.

Should you have any other queries, feel free to contact us anytime.

TheWolfsLayer

Before it used to be within a few moments, but i'll give it a day and see what happens.

Marco-2

Microsoft disabled some XBL features due to the increased network traffic.

TheWolfsLayer

I'll get right to the point.

I wanted to changed my custom gamerpic to another custom gamerpic. However, after a few moments after changing it to the new one, it resets to the defult gamerpic. I tried to change it several times but all times resulted in it going back to defult.

I decided to go back and select the old custom gamerpic I was using, again after a few moments it would reset to the defult one.

I did this on PC a couple months ago with a few other gamerpics and all of which were fine, now im having issues.

Is there any way I can resolve this? Furthermore is anyone else having this issue?

Update, the issue is still ongoing, it is still reseting my gamerpic back to defult, I don't know why this is happening, can someone please give me a explnation on why it is doing this?

Custom Gamerpic Issue.