currency problem [help]

JoeyLeighton · Jan 22, 2014

So as a gift I was given 2 $10 xbox live marketplace cards.. The problem is that these cards where purchased in the USA and I live in Canada, xbox live will not let me redeem the codes because the gift card balance is in u.s currency when apparently my
xbox account only recognizes Canadian dollars , anyway to fix this in account settings or what?

:)

Smwutches · Jan 22, 2014

Problem with currency

If the full game is not showing on the console, then that means it is not available for purchase from your region. The marketplace on the console will have everything that is available in your region.

There is no way to convert your local currency to USD.

FreeHunter223 · Jan 22, 2014

Account currency problem

I live in South Africa and want to purchase items via Xbox store.

My region an language is correct on console, also on Microsoft account.

But Billing information stays in dollar $ US). I cannot get it to change to South African Rand.

I cannot update my billing info because it asks for a US address.

Please help

VisageOfAnAngel · Jan 22, 2014

Sorry but no, currency is only allowed to be redeemed in the region it's designed for.

Klokkwork · Oct 31, 2018

That happened to me once, in reverse order. Relative from Canada purchased a membership card for me and mailed it to me for Christmas. Couldn't use it myself, so I called Xbox Customer Support. They ended up escalating the issue and sent me a US equivalent
card.

Klokkwork

That happened to me once, in reverse order. Relative from Canada purchased a membership card for me and mailed it to me for Christmas. Couldn't use it myself, so I called Xbox Customer Support. They ended up escalating the issue and sent me a US equivalent
card.

VisageOfAnAngel

Sorry but no, currency is only allowed to be redeemed in the region it's designed for.

Smwutches

If the full game is not showing on the console, then that means it is not available for purchase from your region. The marketplace on the console will have everything that is available in your region.

There is no way to convert your local currency to USD.

HassanB

Hi,

Your friend should have warned you that this would have occurred but unfortunately in the situation that you're now in you will only be able to purchase any sort content on a console that has the beta update. There's no way to undo what has been done

.

If you need to purchase something is it possible for you to go to your friends house and download your profile to do so? Once the purchase is made, you can then just download the content using your download history and everything should be fine and dandy.

maxen

It sounds like you might be looking at the US marketplace. Also, if this is on the web, currency is not currently supported by the Marketplace website, so please try doing this from the console, where the prices should show in the correct currency.

currency problem [help]