Cuffie xbox one

Hey there Duals!

Sorry to hear that you're experiencing this difficulty.

Since you are having problems being heard by your headset through the Xbox, it might be best for you to try the steps outlined in our article entitled

Xbox One Chat Headset troubleshooting.

Sometimes this kind issue could be a symptom of a hardware problem with the console or controller. If the aforementioned steps don't solve the issue, try a soft reset of the console.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks

Hey Blades thanks for keeping in touch!

Short answer yes, when you select Reset console it will give you an option to keep games and apps. The only other piece of advice I would add is to hard wire the control and headset to make absolutely sure their respective drivers are updated along with
the console updates. Give it a shot and keep us posted!

I do it with the Lan connection but nothing, I have to do another one time with the headphone cabled?

Hey there Duals!

Sorry to hear that you're experiencing this difficulty.

Since you are having problems being heard by your headset through the Xbox, it might be best for you to try the steps outlined in our article entitled

Xbox One Chat Headset troubleshooting.

Sometimes this kind issue could be a symptom of a hardware problem with the console or controller. If the aforementioned steps don't solve the issue, try a soft reset of the console.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks

It's the only solution for this problem? It keep all my game and app alright? Sorry for the bad english

Are you connecting your headset through a Chatpad on the Xbox One Wireless Controller? Are you using an adapter or is the headset plugged directly in the 3.5 mm Aux jack? Let us know with a reply to determine how to best assist you.

Non avendo molte informazioni specifiche, considerando che hai gi provato che le cuffie funzionano su un altro dispositivo, altre verifiche che puoi fare sono legate al controller:

- riesci a verificare le cuffie con un altro controller per escludere che il problema non sia il jack audio?

- puoi verificare se è necessario un aggiornamento del controller perché riconosca le cuffie:

https://support.xbox.com/it-it/xbox-one/accessories/update-controller-for-stereo-headset-adapter

(Mod Translation)

Not having much specific information, considering that you have already proven that the headphones work on another device, other checks you can make are related to the controller:

- can you check the headphones with another controller to rule out that the problem is not the audio jack?

- you can check if a controller update is needed to recognize the headset:

https://support.xbox.com/it-it/xbox-one/accessories/update-controller-for-stereo-headset-adapter