Cuffie non funzionanti [Translation-Headphones not working]

Hello Blade,

Thanks for coming to the forums with your issue. Have a guide for you to try and see if it helps.

Fix for 3rdparty headsets

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Non ha funzionato, so dirti peró che il controller collegato a un pc Windows 10 rileva le cuffie e fa parlare tranquillamente, e ho anche provato a fare una formattazione senza cancellare giochi e app

[Translate - It did not work, but I can tell you that the controller connected to a Windows 10 PC detects the headphones and lets talk quietly, and I also tried to do a formatting without deleting games and apps]

Hello
DualsBlade,

Thanks for responding and letting us know you 're using a Xbox one S.

Do you have another extra Xbox controller that you can test your headset on?

We would want to do this to determine if the issue is within the 3.5 millimeter jack of the controller and not

your headset. If that's the case you might need to replace the controller. If you need more assistance, as

Nestor stated above we recommend contacting the
Xbox support team in order to report the issue. We will provide steps on how to contact the support team. Be sure to let us know the results!

1. Click the support link we provided
2. Select Xbox One in the category area
3. Select See other options
4. Select Set up my Xbox One console
5. Select Show contact options
6. Select Request a call from Support

Give it a shot and let us know how it goes!

Best wishes,

Felix

xbox support

Hi Blade,

Thanks for reaching out to us here on the Forums!

Unfortunately it appears that Microsoft has introduced an incompatibility between controllers and consoles that is impacting the 3.5mm headset jack.
I know XBF Brad has listed quite a few steps to try. I understand you have already tested the controller on a PC and it worked although it was low sound quality. I also saw you had tried a Soft reset on the console as well yet it did not work still.

Let me ask, what type of headset are you using currently with the console and controller? For instance a wired afterglow headset, turtle beach chat headset, etc.

The Microsoft stereo headset adapter is one possible workaround. Another workaround to the issue is the Microsoft
Chatpad. While this may be a bit more expensive than the headset adapter, it has some added benefits:

• keyboard for easier typing in messages
  etc, can also be used as mappable controls for games like War Thunder
• Built-in volume, game/party chat mixer adjustment

A regular pair of headphones would also work. I know it's annoying to have to spend more money to fix an issue that
is beyond your control however this will likely be the fastest way that you can resolve the issue at this time.

Good luck!

Hello Blade,

Thanks for coming to the forums with your issue. Have a guide for you to try and see if it helps.

Fix for 3rdparty headsets

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Hey there Blade.

Thank you for keeping us updated! Is this issue occurring on an original Xbox One, Xbox One S or Xbox One X? There is a known issue at moment with the Xbox One S and Xbox One X which is affecting the microphone for headsets. If you own the Xbox One S or
Xbox One X, we recommend contacting the
Xbox support team in order to report the issue. We will provide steps on how to contact the support team. Be sure to let us know the results!

1. Click the support link we provided
2. Select Xbox One in the category area
3. Select See other options
4. Select Set up my Xbox One console
5. Select Show contact options
6. Select Request a call from Support

Give it a shot and let us know how it goes!

Uso un'xbox one s