Cross platform currency problems

Discus and support Cross platform currency problems in XBoX on Consoles to solve the problem; Hi all, I'm having a problem buying add ons in th marketplace on the family 360. I live in the uk and have just bought a code for £10. The problem is... Discussion in 'XBoX on Consoles' started by XxK1zzyN1njaxX, Jul 10, 2014.

  1. Cross platform currency problems


    Hi all,

    I'm having a problem buying add ons in th marketplace on the family 360. I live in the uk and have just bought a code for £10. The problem is whenever I tried redeeming the code on the 360 it wouldn't allow it. So I tried it on our Xbox One. I use the same
    account on both consoles so was expecting the same problem but this time it allowed it. Yay I've now got £10 to spend.

    Now comes the problem. When I tried buying some skin packs for minecraft I noticed that all the prices showed as $. I set my account up in the uk where I live, all prices on the One are showing up as £ for dlc in Forza 5 in the same live account.

    The end result is that I cant buy anything for the 360 which is frustrating. I've read up on migrating accounts etc but if I'd set this account up wrong wouldn't be the wrong currency on both consoles?

    TIA for any help you guys can give.

    :)
     
    XxK1zzyN1njaxX, Jul 10, 2014
    #1
  2. crossplay on child account

    My other sons have a playstation 4 and a Nintendo Switch and they can play cross platform without any problems. I also do not understand that cross platform playing would be more of a risk then only play on the same platform.
     
    TheSaint_1977, Jul 10, 2014
    #2
  3. Mystic Shrew
    Mystic Shrew Guest
    A list of Xbox one games that will be shown at E3.

    - Call of duty ghost (Cross platform / content) Activision

    -Batman origins (Cross platform / content)

    -Quantum break (Exclusive)

    - NBA live 14 (Cross Platform / content) EA

    -Need for speed rivals (Cross platform / content) EA

    -Watchdogs (Cross platform / PS4 exclusive content)

    -UFC (Cross platform / Kinect?)

    -Destiny (Cross Platform / PS3 Exclusive content)

    -Battlefield 4 (Cross Platform / timed exclusive content) EA

    -Forza motorsports 5 (Exclusive)

    -Ryse (Exclusive / Kinnect)

    - Thief (Cross platform)

    -Madden NFL 25 (cross platform / Kinnect?) EA

    -FiFA 14 (Cross platform / Exclusive content / offer ) EA

    That's my guess, a few of those EA games could be timed exclusive for the XBOne and most of them will make limited use of the kinnect too.
     
    Mystic Shrew, Jul 10, 2014
    #3
  4. WPAK
    WPAK Guest

    Cross platform currency problems

    Hi there,

    since it shows $ on the xbox 360 it could be the case that your account is a US account.

    Please check what country is specified at:
    live.xbox.com/.../BillingAccountInformation


    If it shows US then your account is connected to the US and will need to migrate your account to the UK.

    Just be aware that migrating an account will remove any currency on that account. (So I'm not sure what will happen to the 10 on the UK part.

    If that is the case, I advise you to contact Xbox Support to ask what is best to do. Use
    support.xbox.com/contact-us to contact them.

    As additional information see this link for information regarding account migration:

    support.xbox.com/.../change-region


    Let us know the results
     
  5. Thanks for the quick reply.

    It does seem to show it as a us account. I was confused though because the same account showed uk currency when I go to the marketplace on the Xbox One.

    Thanks for th help, I can still buy dlc on the One so might get some car packs to use my money up rather than losing it.
     
    XxK1zzyN1njaxX, Jul 10, 2014
    #5
  6. WPAK
    WPAK Guest
    Your welcome, be sure to check that Change region link to Ensure you know what will change when migrating the account etc.
     
  7. WPAK Win User

    Cross platform currency problems

    Your welcome, be sure to check that Change region link to Ensure you know what will change when migrating the account etc.
  8. WPAK Win User

    Cross platform currency problems

    Hi there,

    since it shows $ on the xbox 360 it could be the case that your account is a US account.

    Please check what country is specified at:
    live.xbox.com/.../BillingAccountInformation


    If it shows US then your account is connected to the US and will need to migrate your account to the UK.

    Just be aware that migrating an account will remove any currency on that account. (So I'm not sure what will happen to the 10 on the UK part.

    If that is the case, I advise you to contact Xbox Support to ask what is best to do. Use
    support.xbox.com/contact-us to contact them.

    As additional information see this link for information regarding account migration:

    support.xbox.com/.../change-region


    Let us know the results
  9. XxK1zzyN1njaxX Win User

    Cross platform currency problems

    Thanks for the quick reply.

    It does seem to show it as a us account. I was confused though because the same account showed uk currency when I go to the marketplace on the Xbox One.

    Thanks for th help, I can still buy dlc on the One so might get some car packs to use my money up rather than losing it.
  10. MageBatRada Win User

    Gift in Microsoft Store on Xbox

    Due to different laws, currency and pricing microsoft cannot allow cross region gifting same as steam and other virtual platforms.
  11. Sodangidni Win User

    I redeemed a Microsoft rewards code but didn't receive my in-game currency

Thema:

Cross platform currency problems

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