Cross Gen upgrade for bf2042

It's always a pleasure to help, I hope you get your money back

You are always welcome to the community.

Thank you very much for the response. I have submitted an appeal 🤞🏻

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, Battlefield 2042 doesn't have an add-on that you can upgrade to the next-gen version, so it would be necessary to buy the game again in its correct version.

But before doing this I suggest that you reply to the email you received stating that your refund was denied, try to initiate an appeal, provide all the information possible for the responsible team to better analyze your case, and then you can get a refund.

*Thank you in advance for contacting the community, I hope this can help you. Let me know if you have more questions, please.

It shows I own the game and even though I own the cross gen I’ve bought the cross gen upgrade to but it still asks me to purchase it .

No it's not what he thinks it is

Its the upgrade offer not the full version

If he refunds it he forfeits the upgrade and will have to rebuy the game and the upgrade or buy the cross gen

Or just buy the vault version at full price

Vault is a upgade unless you have cross gem version you dont get vault otherwise which is the deluxe version or upgrade for cross gen

You have to remember upgrades are not always offered some games charge full price for the next gen upgrade (the last of us ps5 comes to mind)