Cricket 24: The Official Game Of The Ashes I already bought it but it says I have to buy it...

Hey Aman, thanks for posting your question. I understand how confusing this can be after purchasing a game. It's usually just a delay in syncing between your purchase and your account/console.

First, clear the cache on your Xbox:

1. Turn off your Xbox and unplug it from the power source.

2. Wait for 1 minute.

3. Plug the Xbox back in and turn it on.

4. Try launching the game again.

If it's still asking you to purchase when launching the game, check your Order History (https://account.microsoft.com/billing/orders) to make sure there was not a problem with the purchase.

Hope this helps you helps you! If you have any other questions, let me know.

I've never played a cricket game but am looking forward to trying Ashes Cricket! Pandemic seems fun too.

Hi Alexandre, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Close the store and reopen it.

Then, on the Microsoft Store, type your game name: "Sea of Thieves".

Load the game page and click on "Install".

Let me know if it works!

just to clarify it is the same account and I cant find it in the purchase history

In a case like that it is likely an issue of not being logged into the right account. Double check that you are logging into the correct Windows 10 account and not a guest account by accident, I can almost promise that is the issue you are running into.