Credits you have earned that have not yet been converted to money or have been deposited into ...

Hello miguelPK,



Your deposit is being prevented due to a mismatch between your ESP Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not
also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Your lifetime credits earned includes all credits you have earned since joining the program. That number includes all credits that are pending as well as any that have already been deposited. So if your pending credits is the same amount, then they haven't
been deposited yet. If your pending credits is less than that number, then you have already had some credits deposited. Your statement will list when deposits took place. You can verify deposits at http://commerce.microsoft.com

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending or you can request a deposit when you have at least 1,000 pending (but less than 5,000) and they will be deposited on the deposit date listed on
the site at the time that you make the request.

The thing is I have rewards from last year that have not been converted yet, how can I get them converted into credits?

So any credits you had earned after the 1st, would not have been earned in time for today's deposit.

This is kind of whack guys, why can't we just push a request now button and have them converted immediately? I mean it's not like your company will run out of money or something. But still, that doesn't explain why some people wait months to have their credits
converted. Also, was the request option removed? I don't see it, I need to convert my 20k before the 20th.

Hi . We had an issue with our Deposit Request feature in the last run. Your deposit will be made on the 26th. Sorry for the inconvenience.

The discount on the product I want will be gone by then though, what am I supposed to do about that??