Credits still not depositing.

SamuraiSlayback · Mar 14, 2017

Hello, I know you responded 3 months ago saying you are working on it. However I was wondering if there was an update? I have been waiting over 8 months for my deposit and was hoping this could happen soon. Thank you!

:)

T3nNiS B3Ar · Mar 14, 2017

Credits Not Depositing

I purchased the Xbox One S Bundle during the 50,000 credit deal and they still have yet to be deposited in my account. They show as being earned on 11/18/2016 but were not deposited in my account on the 30th of the month.

xl Babydoll lx · Mar 14, 2017

Credits not depositing

Please can you help me get the 28,000 credits I have deposited into my account. All of my account information is correct.

XBLRewards8 · Mar 16, 2017

Hello SamuraiSlayback,

We have not yet received a resolution from the team working on your deposit issue. Since this issue concerns your personal billing information, our access is severely limited, which is why we cannot resolve the issue within our own team. Again, we apologize
for the delay.

XBLRewards8

Hello SamuraiSlayback,

We have not yet received a resolution from the team working on your deposit issue. Since this issue concerns your personal billing information, our access is severely limited, which is why we cannot resolve the issue within our own team. Again, we apologize
for the delay.

XBLRewards8

Hello DemonTheKillier,

The Credits are still pending in your account. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the
31st will be deposited in the mid-month deposit the following month. Since your Credit event happened on the 6th, it will be a part of the end of month deposit occurring shortly.

XBLRewards8

Hello jdawgcool,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since your last survey Credits were on January 2nd, they were not included in your deposit as they had not been processed. You can still see these
Credits pending on your MyStatement.

Smwutches

Thete is no way to have credits deposited any earlier than the scheduled deposit dates

The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. But they will still be deposited on the scheduled dates.
So if you were to request a deposit today, they would be deposited on the 15th.

Smwutches

Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and
30th, they are deposited by the 15th of the next month. So since the credits were added on the 5th, they are scheduled to be deposited with the end of the month deposit. There is no way to have them deposited any sooner.

Deposit requests are only available when you have at least 1,000 credits pending but less than 5,000. It's so you can have credits deposited before needing to have 5,000 pending first, but they would still be deposited on the scheduled deposit dates.

Credits still not depositing.