Credits Still blocked!!!!!!!!!!

Discus and support Credits Still blocked!!!!!!!!!! in XBoX Rewards & Social to solve the problem; Hello!! I've updated my account a lot of times, waited for the system to refresh, and my credits were not released. This is already becoming a... Discussion in 'XBoX Rewards & Social' started by Bellabarbosa000, Mar 7, 2017.

  1. Credits Still blocked!!!!!!!!!!


    Hello!!

    I've updated my account a lot of times, waited for the system to refresh, and my credits were not released.

    This is already becoming a disgusting and disappointing situation.

    :)
     
    Bellabarbosa000, Mar 7, 2017
    #1
  2. Credits still blocked

    Hello!!

    I've updated my account a lot of times, waited for the system to refresh, and my credits were not released. I want use them!

    This is already becoming a disgusting and disappointing situation.

    Please give my credits!

    This was the last feedback I had of you:

    "There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
    this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.
    "

    But nothing has changed, even after waiting 23 days.
     
    Bellabarbosa000, Mar 7, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Credits still blocked

    Hello Bellabarbosa000,

    We only deposit at the middle and end of the month. If you have properly adjusted your information, your end of month deposit should complete successfully.
     
    XBLRewards8, Mar 7, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Credits Still blocked!!!!!!!!!!

    Hello Bellabarbosa000,

    We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, as mentioned in our response to your previous post (Account remains locked)
    since this is a problem with how internal data is being reported, adjusting your user information will in most cases not resolve this issue. Again, we apologize for the inconvenience.
     
    XBLRewards8, Mar 7, 2017
    #4
  5. XBLRewards8 Win User

    Credits still blocked

    Hello Bellabarbosa000,

    Unfortunately, at the current time, our payment operations team has not yet provided a resolution for this issue. Again, as mentioned in the post you reference,
    updating your account information will not resolve this issue. Since this is an issue with how your billable accounts information is set up on the database, only this other team can resolve this issue, since
    that information is highly private. Again, we apologize for the inconvenience.
  6. XBLRewards8 Win User

    Credits Still blocked!!!!!!!!!!

    Hello Bellabarbosa000,

    We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, as mentioned in our response to your previous post (https://forums.xbox.com/en-US/thread/689e5d47-e651-407c-bb38-e5ce62371408)
    since this is a problem with how internal data is being reported, adjusting your user information will in most cases not resolve this issue. Again, we apologize for the inconvenience.
  7. XBLRewards8 Win User

    Credits still blocked

    Hello Bellabarbosa000,

    We only deposit at the middle and end of the month. If you have properly adjusted your information, your end of month deposit should complete successfully.
  8. XBLRewards8 Win User

    Credits blocked again

    Hello Bellabarbosa000,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
    this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.
  9. XBLRewards8 Win User

    STILL NO CREDITS

    Hello,

    From the previously available FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page. You can also see your deposit as currency from the Microsoft Commerce page. Please note that due to the large volume of deposits,
    your deposit will occur around the 15th, including up to a few days before or after that date. These were deposited on the 17th.
Thema:

Credits Still blocked!!!!!!!!!!

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