Credits not transfering into my xbox account

Discus and support Credits not transfering into my xbox account in XBoX Rewards & Social to solve the problem; As i keel getting shuffled around from xbox support to multiple different departments. I put in my rewards credits (5000 of them) at the beginning of... Discussion in 'XBoX Rewards & Social' started by priness sammie, Jun 16, 2018.

  1. priness sammie
    priness sammie Guest

    Credits not transfering into my xbox account


    As i keel getting shuffled around from xbox support to multiple different departments.

    I put in my rewards credits (5000 of them) at the beginning of may so they would go into my xbox account before the microsoft transfer started, ive now been waiting iver a month and have had nothing through yet.

    :)
     
    priness sammie, Jun 16, 2018
    #1
  2. ShieldedWarrior8
    ShieldedWarrior8 Guest
    Bought a new xbox....

    I bought it because my old one couldnt install discs and its starting to fail on me. How do I transfer my account to the new xbox and all the credit card information?
     
    ShieldedWarrior8, Jun 16, 2018
    #2
  3. Leverage v2
    Leverage v2 Guest
    Xbox live rewards

    I have 7900 credits but its not transfering over too credits to use for things please help
     
    Leverage v2, Jun 16, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Credits not transfering into my xbox account

    Hello priness sammie,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
    for the inconvenience. If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically
    converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalogue.
     
    XBLRewards8, Jun 18, 2018
    #4
  5. XBLRewards8 Win User

    Credits not transfering into my xbox account

    Hello priness sammie,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
    for the inconvenience. If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically
    converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalogue.
  6. Sammy Srinivas Win User

    Redeem walmart bought roblox gift card in Xbox

    Thanks for the response Lucas. But once I redeem the card through roblox.com, can I transfer the credit back to my xbox roblox account?
  7. TextuaryInk4599 Win User

    account no longer usable

    then please provide me credit for the rest of my prepaid year of xbox live + the 2 months my account has been down and transfer all my remaining funds.
  8. EzequielNeves19 Win User

    Can’t purchase the game pass ultimate

    Unfortunately it is not possible, once the money has been credited to the Xbox account it is not possible to return it or transfer it to another account.
  9. XBLRewards3 Win User

    Rewards credits not transferring to my account

    Hi Clandaustino. Since 2,000 Credits earned from the FREEdom offer was awarded on December 6th (that put you at the automatic deposit threshold), your deposit is scheduled for the next deposit date. Credits earned from the 16 to the end of the month gets
    deposited on the first deposit of the next month. The Credits from the1st to the 15th gets deposited on the second deposit of the month. The next deposit is scheduled for the 28th.
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Credits not transfering into my xbox account

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