Credits not rewarded.

I have been waiting for 3 months for over 12,000 points to be credited to my account, after messaging yourselves over a month ago and being told it will be sorted, the credit has still not been added to my account. I’am quickly becoming very disillusioned
with the Xbox brand, as a loyal customer for over 10 years I feel very under valued by my treatment. With the rewards program ending this month I get the impression I will lose the points and credit owed. I have dealt with Nintendo’s reward program and have
never been treated with the disregard Xbox have shown. I just want this issue resolved!

:)

 

Not rewarded with rewards credit

Hello Lucifer CFH,

Apologies for the inconvenience. There was a delay receiving purchase information from our MicrosoftStore.com team. The Credits are now pending in your account.

 

Reward credits not being rewarded

I've made a few purchases in the last couple of months and I have received no rebate credits from these purchases at all. I usually get some in a couple of days are I purchase off the store. I should be getting a 6% rebate

Thank you

 

Hello British star,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience. Regarding what will happen to your Credits, they will not be lost, as stated in the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.