credits not giving

Discus and support credits not giving in XBoX Games and Apps to solve the problem; I went to acceot my 55 keys from the community bingos, the game froze and when it came back up the keys was gone and not credited to me.... Discussion in 'XBoX Games and Apps' started by MarchedSaucer77, Jun 11, 2017.

  1. MarchedSaucer77
    MarchedSaucer77 Guest

    credits not giving


    I went to acceot my 55 keys from the community bingos, the game froze and when it came back up the keys was gone and not credited to me.

    :)
     
    MarchedSaucer77, Jun 11, 2017
    #1
  2. Nigthawk0123
    Nigthawk0123 Guest
    Rewards not giving credit???

    I did the January survey and they said I would receive my points shortly but still haven't received them. Please have a look at my account
     
    Nigthawk0123, Jun 11, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Rewards not giving credit???

    It normally takes about 96 hours for credits to show as pending after taking a survey. There is a bit of a delay with this month's though. As long as the site shows you've completed the survey, you will receive the credits. If you still need support to look
    into it, you will need to post in the Xbox Rewards Questions forum.
     
    Smwutches, Jun 11, 2017
    #3
  4. Smwutches Win User

    Rewards not giving credit???

    It normally takes about 96 hours for credits to show as pending after taking a survey. There is a bit of a delay with this month's though. As long as the site shows you've completed the survey, you will receive the credits. If you still need support to look
    into it, you will need to post in the Xbox Rewards Questions forum.
  5. Smwutches Win User

    purches not giving reward credit

    Are there any specific offers you're looking for credits from?
  6. XBLRewards8 Win User

    purches not giving reward credit

    Hello ON2U SA210,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
    However, your recent purchase of Halo Wars 2, while not eligible for MyVIP payback due to being a pre-order, was eligible for the Games on Demand offer, and awarded one punch. That offer requires three eligible purchases to complete and receive offer completion
    Credits.
  7. Smwutches Win User

    never giving promototional credit

    Check your account at
    http://commerce.microsoft.com

    Those emails are actually sent as reminders. Those credits started going out in October so it is possible the credits were given to you sometime over the past few months and may have already been used.
  8. TheStMichel Win User

    never giving promototional credit

    Hi there swifty!

    Sorry to hear about the issues with promotional credit. Just to verify, can you check your billings page for your recent activity? The promotional credit should pop up.

    and if that doesn't sound relevant. Look around your E-mail and see if you can find the e-mail regarding your promotional credit.

    • Note: It can take up to 10 weeks to receive credit.
    For more information on this subject, check out the
    Xbox Live Promotions Page.
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