Credits Not depositing said to post here.

Neo1Spider · Jun 14, 2018

I have 14,247 points and haven't been deposited in the last scheduled points. I had this issue before but it finally got deposited so I thought was fixed.

I would like to know what the issue is. With the coming changes I would like them deposited as soon as possible.

:)

XBLRewards8 · Jun 14, 2018

Reward Credits Still Not Depositing-Third Post

Hello Jeffesis,

We responded why this was occurring on your previous post at (https://forums.xbox.com/en-US/thread/28560352-1D6D-4795-A42F-793B111475AE). This is a known issue that is
affecting a subset of our users. At this moment in time, we have not received an update on when to expect a resolution from our other team.

Jeffesis · Jun 14, 2018

Reward Credits Still Not Depositing-Third Post

This is the third time I've created a post over this and nothing has been resolved, nor have I received an update on the status. I have 31,550 rewards credits that will not deposit because my "account needs updating to make a deposit." My account has the
correct information and the last 2 times I have created a post I was told that it had to go to the next tier to correct. I have been a loyal customer, for years, and hope that this can get resolved quickly so that I can enjoy more content as a result of having
my credits deposited.

XBLRewards8 · Jun 14, 2018

Hello Neo1Spider,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello Neo1Spider,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Smwutches

Even though you've opted out, the credits are still deposited on the scheduled deposit dates. Support will verify when they will be deposited and post back here, but they'd either be deposited on April 12, or at the end of the month.

Smwutches

Support will check on the deposit and post back here, but gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card from a retailer. It's not possible to use funds on your account to purchase gold.

The Rewards site should show if the credits were deposited already. You can verify the deposit at
http://commerce.microsoft.com and check your returns. A deposit of 3,600 credits would be listed as a deposit of $3.60USD.

Smwutches

For help with the Rewards program, you would need to post here -
forums.xbox.com/.../29.aspx

Rewards credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending, unless you request an early deposit. Early deposits will be deposited on the deposit date listed on the site at the time that you request
the deposit. You have to have at least 1,000 credits pending in order to request an early deposit.

Smwutches

For help with the rewards program, you should post here -
forums.xbox.com/.../29.aspx

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending or unless you request an early deposit. The next deposit date will be the 29th, so they could be deposited then.

Credits Not depositing said to post here.